Overview
Accessing Your Voicemail
From your CSN phone
- Press the message button
- You do not need to enter your extension
- Enter your PIN when prompted
From off campus
- Dial your assigned phone number: 702-651-your assigned extension
- During/after greeting, press *
- Enter your ID (your extension), then # then enter your PIN number followed by #
Download Voicemail and Shortcut Keys PDF
Call Forwarding
From your CSN phone
- From your CSN phone, press "forward" button (bottom of screen)
- Enter 9+ phone number you are forwarding to (must be a local #)
- Confirm, screen should show your calls are being forwarded and the number
*To end forwarding, press the “end forward: button on phone.
Voice Mailbox Tasks
The following documentation covers the how to perform tasks while in your voice mailbox.
Main Menu
| Task | Key |
|---|---|
| Hear new messages | 1 |
| Send a message | 2 |
| Review old messages | 3 |
| Change setup options | 4 |
| List Meetings | 6 |
| Exit | * |
| Help | 0 |
During Message Menu
While listening to a message:
| Task | Key |
|---|---|
| Restart message | 1 |
| Save | 2 |
| Delete | 3 |
| Slow playback | 4 |
| Fast playback | 6 |
| Rewind message | 7 |
| Pause/resume | 8 |
| Fast-forward | 9 |
| Fast-forward to end | # |
| Save as is | # » # |
| Return to Main menu | * |
After Message Menu
After listening to a message, press:
| Task | Key |
|---|---|
| Replay message | 1 |
| Save | 2 |
| Delete | 3 |
| Forward message | 5 |
| Save as new | 6 |
| Rewind | 7 |
| Play message properties | 9 |
| Save as is | # |
| Return to Main Menu | * |
Shortcuts
While listening to the Main menu, press:
| Task | Key(s) |
|---|---|
| Change greetings | 4 » 1 |
| Turn on/off alternate greeting | 4 » 1 » 2 |
| Change message notification | 4 » 2 » 1 |
| Choose full or brief menus | 4 » 2 » 3 |
| Change phone password | 4 » 3 » 1 |
| Change recorded name | 4 » 3 » 2 |
| Change call transfer | 4 » 4 |
While listening to a message, press:
| Task | Key(s) |
|---|---|
| Skip + delete message | # » 3 |
| Skip + reply | # » 4 |
| Skip + reply to all | # » 4 » 2 |
| Skip + forward message | # » 5 |
| Skip + save as new | # » 6 |
| Skip + play message properties | # » 9 |
| Skip + save as is | # » # |
| Return to Main Menu | * |
After listening to or recording a message, press:
| Task | Key |
|---|---|
| Send message | # |
| Play message | 3 |
| Re-record | 4 |
| Add to message | 5 |
| Discard message | 6 |
Setup Options
Press 4 in the Main Menu options to access the Setup Options menu.
Greetings - 1 Pressed
| Task | Keys(s) |
|---|---|
| Re-record greeting | 1 » 1 |
| Alternate greeting on/off | 1 » 2 |
| Edit greetings | 1 » 3 |
| Edit standard greeting | 1 » 3 » 1 |
| Edit closed greeting | 1 » 3 » 2 |
| Edit alternate greeting | 1 » 3 » 3 |
| Edit busy greeting | 1 » 3 » 4 |
| Edit internal greeting | 1 » 3 » 5 |
| Edit holiday greeting | 1 » 3 » 6 |
Message Settings - 2 Pressed
| Task | Keys(s) |
|---|---|
| Set message notification | 2 » 1 |
| Set pager | 2 » 1 » 1 |
| Home phone | 2 » 1 » 2 |
| Work phone | 2 » 1 » 3 |
| Mobile phone | 2 » 1 » 4 |
| Menu style | 2 » 3 |
| Enable brief menu | 2 » 3 » 1 |
| Private lists | 2 » 4 |
| Hear private list | 2 » 4 » 1 |
| Change names of private list | 2 » 4 » 2 |
Preferences - 3 Pressed
| Task | Keys(s) |
|---|---|
| Change PIN | 3 » 1 |
| Change recorded name | 3 » 2 |
| Directory listing | 3 » 3 |
Transfer Settings - 4 Pressed
| Task | Keys(s) |
|---|---|
| Standard transfer rule | 4 » 1 |
| Send to Voicemail | 4 » 1 » 2 |
| Change number call is transferred to | 4 » 1 » 3 |
| Alternate transfer rule | 4 » 2 |
| Enable | 4 » 2 » 1 |
| Send to Voicemail | 4 » 2 » 2 |
| Change number call is transferred to | 4 » 2 » 3 |
| Closed transfer rule | 4 » 3 |
| Enable | 4 » 3 » 1 |
| Send to Voicemail | 4 » 3 » 2 |
| Change number call is transferred to | 4 » 3 » 3 |