Overview
Accessing Your Voicemail
From your CSN phone
- Press the message button
- You do not need to enter your extension
- Enter your PIN when prompted
From off campus
- Dial your assigned phone number: 702-651-your assigned extension
- During/after greeting, press *
- Enter your ID (your extension), then # then enter your PIN number followed by #
Download Voicemail and Shortcut Keys PDF
Call Forwarding
From your CSN phone
- From your CSN phone, press "forward" button (bottom of screen)
- Enter 9+ phone number you are forwarding to (must be a local #)
- Confirm, screen should show your calls are being forwarded and the number
*To end forwarding, press the “end forward: button on phone.
Voice Mailbox Tasks
The following documentation covers the how to perform tasks while in your voice mailbox.
Main Menu
Task | Key |
---|---|
Hear new messages | 1 |
Send a message | 2 |
Review old messages | 3 |
Change setup options | 4 |
List Meetings | 6 |
Exit | * |
Help | 0 |
During Message Menu
While listening to a message:
Task | Key |
---|---|
Restart message | 1 |
Save | 2 |
Delete | 3 |
Slow playback | 4 |
Fast playback | 6 |
Rewind message | 7 |
Pause/resume | 8 |
Fast-forward | 9 |
Fast-forward to end | # |
Save as is | # » # |
Return to Main menu | * |
After Message Menu
After listening to a message, press:
Task | Key |
---|---|
Replay message | 1 |
Save | 2 |
Delete | 3 |
Forward message | 5 |
Save as new | 6 |
Rewind | 7 |
Play message properties | 9 |
Save as is | # |
Return to Main Menu | * |
Shortcuts
While listening to the Main menu, press:
Task | Key(s) |
---|---|
Change greetings | 4 » 1 |
Turn on/off alternate greeting | 4 » 1 » 2 |
Change message notification | 4 » 2 » 1 |
Choose full or brief menus | 4 » 2 » 3 |
Change phone password | 4 » 3 » 1 |
Change recorded name | 4 » 3 » 2 |
Change call transfer | 4 » 4 |
While listening to a message, press:
Task | Key(s) |
---|---|
Skip + delete message | # » 3 |
Skip + reply | # » 4 |
Skip + reply to all | # » 4 » 2 |
Skip + forward message | # » 5 |
Skip + save as new | # » 6 |
Skip + play message properties | # » 9 |
Skip + save as is | # » # |
Return to Main Menu | * |
After listening to or recording a message, press:
Task | Key |
---|---|
Send message | # |
Play message | 3 |
Re-record | 4 |
Add to message | 5 |
Discard message | 6 |
Setup Options
Press 4 in the Main Menu options to access the Setup Options menu.
Greetings - 1 Pressed
Task | Keys(s) |
---|---|
Re-record greeting | 1 » 1 |
Alternate greeting on/off | 1 » 2 |
Edit greetings | 1 » 3 |
Edit standard greeting | 1 » 3 » 1 |
Edit closed greeting | 1 » 3 » 2 |
Edit alternate greeting | 1 » 3 » 3 |
Edit busy greeting | 1 » 3 » 4 |
Edit internal greeting | 1 » 3 » 5 |
Edit holiday greeting | 1 » 3 » 6 |
Message Settings - 2 Pressed
Task | Keys(s) |
---|---|
Set message notification | 2 » 1 |
Set pager | 2 » 1 » 1 |
Home phone | 2 » 1 » 2 |
Work phone | 2 » 1 » 3 |
Mobile phone | 2 » 1 » 4 |
Menu style | 2 » 3 |
Enable brief menu | 2 » 3 » 1 |
Private lists | 2 » 4 |
Hear private list | 2 » 4 » 1 |
Change names of private list | 2 » 4 » 2 |
Preferences - 3 Pressed
Task | Keys(s) |
---|---|
Change PIN | 3 » 1 |
Change recorded name | 3 » 2 |
Directory listing | 3 » 3 |
Transfer Settings - 4 Pressed
Task | Keys(s) |
---|---|
Standard transfer rule | 4 » 1 |
Send to Voicemail | 4 » 1 » 2 |
Change number call is transferred to | 4 » 1 » 3 |
Alternate transfer rule | 4 » 2 |
Enable | 4 » 2 » 1 |
Send to Voicemail | 4 » 2 » 2 |
Change number call is transferred to | 4 » 2 » 3 |
Closed transfer rule | 4 » 3 |
Enable | 4 » 3 » 1 |
Send to Voicemail | 4 » 3 » 2 |
Change number call is transferred to | 4 » 3 » 3 |