Overview

Accessing Your Voicemail

From your CSN phone

  1. Press the message button
  2. You do not need to enter your extension
  3. Enter your PIN when prompted

From off campus

  1. Dial your assigned phone number: 702-651-your assigned extension
  2. During/after greeting, press *
  3. Enter your ID (your extension), then # then enter your PIN number followed by #

Download Voicemail and Shortcut Keys PDF

 

Call Forwarding

From your CSN phone

  1. From your CSN phone, press "forward" button (bottom of screen)
  2. Enter 9+ phone number you are forwarding to (must be a local #)
  3. Confirm, screen should show your calls are being forwarded and the number

*To end forwarding, press the “end forward: button on phone.

 



Voice Mailbox Tasks

The following documentation covers the how to perform tasks while in your voice mailbox.

Main Menu

Task Key
Hear new messages 1
Send a message 2
Review old messages 3
Change setup options 4
List Meetings 6
Exit *
Help 0

 

During Message Menu

While listening to a message:

Task Key
Restart message 1
Save 2
Delete 3
Slow playback 4
Fast playback 6
Rewind message 7
Pause/resume 8
Fast-forward 9
Fast-forward to end #
Save as is # » #
Return to Main menu *

 

After Message Menu

After listening to a message, press:

Task Key
Replay message 1
Save 2
Delete 3
Forward message 5
Save as new 6
Rewind 7
Play message properties 9
Save as is #
Return to Main Menu *

 

Shortcuts

While listening to the Main menu, press:

Task Key(s)
Change greetings 4 » 1
Turn on/off alternate greeting 4 » 1 » 2
Change message notification 4 » 2 » 1
Choose full or brief menus 4 » 2 » 3
Change phone password 4 » 3 » 1
Change recorded name 4 » 3 » 2
Change call transfer 4 » 4

 

While listening to a message, press:

Task Key(s)
Skip + delete message # » 3
Skip + reply # » 4
Skip + reply to all # » 4 » 2
Skip + forward message # » 5
Skip + save as new # » 6
Skip + play message properties # » 9
Skip + save as is # » #
Return to Main Menu *

 

After listening to or recording a message, press:

Task Key
Send message #
Play message 3
Re-record 4
Add to message 5
Discard message 6

 

Setup Options

Press 4 in the Main Menu options to access the Setup Options menu.

Greetings - 1 Pressed

Task Keys(s)
Re-record greeting 1 » 1
Alternate greeting on/off 1 » 2
Edit greetings 1 » 3
Edit standard greeting 1 » 3 » 1
Edit closed greeting 1 » 3 » 2
Edit alternate greeting 1 » 3 » 3
Edit busy greeting 1 » 3 » 4
Edit internal greeting 1 » 3 » 5
Edit holiday greeting 1 » 3 » 6

 

Message Settings - 2 Pressed

Task Keys(s)
Set message notification 2 » 1
Set pager 2 » 1 » 1
Home phone 2 » 1 » 2
Work phone 2 » 1 » 3
Mobile phone 2 » 1 » 4
Menu style 2 » 3
Enable brief menu 2 » 3 » 1
Private lists 2 » 4
Hear private list 2 » 4 » 1
Change names of private list 2 » 4 » 2

 

Preferences - 3 Pressed

Task Keys(s)
Change PIN 3 » 1
Change recorded name 3 » 2
Directory listing 3 » 3

 

Transfer Settings - 4 Pressed

Task Keys(s)
Standard transfer rule 4 » 1
Send to Voicemail 4 » 1 » 2
Change number call is transferred to 4 » 1 » 3
Alternate transfer rule 4 » 2
Enable 4 » 2 » 1
Send to Voicemail 4 » 2 » 2
Change number call is transferred to 4 » 2 » 3
Closed transfer rule 4 » 3
Enable 4 » 3 » 1
Send to Voicemail 4 » 3 » 2
Change number call is transferred to 4 » 3 » 3