Coronavirus (COVID-19) Updates > Essential Student Services

CSN is operating remotely but we’re still here for you.

Reach out to us online or by video, phone or email.

Alternative scholarship for currently enrolled DACA status or undocumented students who graduated from high school, are pursuing a declared program of study and meet Satisfactory Academic Progress (SAP). Visit https://www.csn.edu/csn-alternative-scholarship.

Academic Advising

Beginning December 14, 2020, and continuing through January 22, 2021, Academic Advising will shift from appointment-based advising to Virtual Express Advising for all continuing and new transfer students.  Students can join our virtual queue through CoyoteQ Monday - Friday 8:30 am - 4:00 pm daily. More information can be found on our website www.csn.edu/advising

First-time college students who have no prior college credit should visit our New Student Advising webpage, www.csn.edu/newstudentadvising, to get information on how to complete our online Advising workshop and connect with an Advisor for course recommendations for their first semester here at CSN.

Additionally, students can also email our department email account Contact Us for assistance and directions.  Emails are usually answered within 24 hours of receipt.

Health Science students needing assistance from a Health Science advisor can email them at Contact Us. 

Bookstores

The current COVID restrictions continue to impact service at the CSN Bookstores. And though the bookstores are currently closed to the public, we remained committed to serving and supporting our students and the CSN community. Thank you for your flexibility and understanding during this time. During this upcoming Spring Semester, we are closed to the public but are filling orders online. Orders can be placed at Henderson Bookstore, West Charleston Bookstore, and North Las Vegas Bookstore

Online orders 

The Bookstore is currently fulfilling orders through online sales and shipping. This is the simplest way to get your books for class!

Curbside Pick-Up

Use our new and improved system to get your books and course materials for Spring 2021! Orders can ship to a specified address. We will also be offering curbside pickup with an appointment. Curbside pickup appointments are scheduled online by the customer after the online order is confirmed as ready for pickup by the store team. 

Monday, January 11 – Wednesday, February 2

Mondays-Fridays between 8 AM-4 PM

*plus Saturday, January 16, 10 AM-2 PM*

Call Center  
Assists with password resets, MyCSN navigation, student email access, GoCSN, account validation, and provides general support and guidance with general CSN questions.  
Hours of Operation: 9 am to 7 pm, Monday through Friday 
Contact- 702.651.5555 option #4. 

Campus Life 
Through Campus Life events you can CONNECT and ENGAGE with peers!

• Follow us on our Instagram Accounts @CSNCharleston, @CSNHenderson, @CSNNLV to stay up to date with all your CSN information and upcoming virtual events 
• Give our NEW Facebook page a like, CSN Campus Life 
• Save the Date for our Coyote Game Shows on the go! Join us for a LIVE Game Show Trivia Night with PRIZES! August 25th and August 28th @ 4 pm – to join go to http://triviastreamgameshow.com/csn - Event Sponsored by ASCSN

Should you need help, email us anytime at Charleston Contact Us, Henderson Contact Us, or North Las Vegas Contact Us. 

Campus Switchboard/Information Desk 
Assists students, staff, faculty, and the community at large with general CSN questions and campus specific activities, events, emergencies, and general guidance.
Hours of Operation: 8am to 10pm, Monday through Friday
Charleston: 702.651.5000             Henderson: 702.651.3000           North Las Vegas: 702.651.4000 
 

Cashier’s Office
Staff available via email to answer questions and concerns. 

Centers for Academic Success (CAS)/Tutoring 
Access online tutoring and learning support 24/7 through the Smarthinking platform inside CANVAS. Assistance includes help with learning strategies, reading, writing, math, science, speech presentations, as well as navigating Canvas, Smarthinking, and Microsoft Office. CAS tutors also provide support to study groups and assistance with placement test preparation.
For instruction on how to access Smarthinking in CANVAS go to Smarthinking Online Tutoring.
CSN’s own tutors and learning assistants are available through Smarthinking during the following operational hours only:  

• Monday through Thursday        9 a.m. to 6 p.m.
• Friday and Sunday                    11 a.m. to 4 p.m.

To work with a CSN tutor in Smarthinking choose “Work with a Tutor or Career Coach” and then choose your subject of choice with “CSN” in the subject title. 
For a video on how to access CSN CAS Tutors/Learning Assistants in Smarthinking click here

NO time for a live session? Choose “Submit a Question” and drop it off. A tutor will respond to you as soon as possible. 
For further questions, or assistance using Smarthinking, call the Centers for Academic Success (CAS) during the above listed operational hours:

• Charleston Campus    702-651-5732 
• North Las Vegas Campus 702-651-4232
• Henderson Campus    702-651-3125

For further details visit www.csn.edu/centers-academic-success

Counseling & Retention Services
Help answer general questions, address challenges, connect you to resources, help you prepare academic suspension and financial aid appeals, and discuss E-Alert referrals from instructors. Schedule a phone or online appointment through MyCoyotePLAN.  To send email a particular counselor, go to CSN Counseling Page, scroll down to the “Meet the Counselors” section and click on the envelope icon below the counselor’s name. 

COYOTE CUPBOARDS (Food Pantry) - Grab n go bag by appointment only between the hours of 9am to 3pm, on designated days by campus. COYOTE CUPBOARDS (Food Pantry) - Grab n go bag by appointment only between the hours of 9am to 3pm, on designated days by campus. 

• NLV - Mon and Tues. Request appointment using the NLV Form here 
• HEN - Tues. and Wed. Request appointment using the HEN Form here  
• WCH – Wed. and Thurs. Request appointment using the WC Form here

Interested in making a donation to the Coyote Cupboard? - The Coyote Cupboards on all three campuses currently accept donations for the following hygiene products: Toilet paper, Wipes, Laundry Detergent, Shampoo, Conditioner, Lotion, Soap. 

Donation drop-offs without appointment take place Monday through Thursday between 10 a.m. and 2 p.m. at each Student Union. 

For donation related questions or to make a drop-off appointment at the Charleston campus Union, please email Juanita Sowell, Campus Life Charleston AAIII, at Contact Us. 
For NLV donations and schedule information contact Shakira Chesebro at Contact Us.   
For Henderson donations and schedule information contact Contact Us. 

CSN Computer Labs
CSN Computer Labs and Libraries will be open for student use throughout the 2020 fall term. Find a library with available computers at https://library.csn.edu/locations

Disability Resource Center - DRC
Qualified students with disabilities may go online to www.csn.edu/drc for information regarding submission of documentation. You may submit documentation at http://apps.csn.edu/DRCRegistration For questions regarding services:

Excess Credit
Online information for students at www.csn.edu/excess-credit-information.  Staff are available by emailing the Excess Credit team. When emailing, please include your name, NSHE student ID number and question to help us serve you better.

Financial Aid
Financial Aid staff is available by email and by phone during regular business hours, Monday through Friday from 8 a.m. to 5 p.m. at 702-651-4303. Please visit our FAQ page where you may find the answer to a question without any wait time. 

Note: the Financial Aid Office only corresponds with students via the CSN-issued email. To better assist you, please include your NSHE ID (student ID) in the body of your email.
You may submit documents for verification though our Verification Gateway Portal for 2019-2020 or 2020-2021 at https://www.csn.edu/verification-gateway-inceptia.  For specific questions for certain types of aid, please use the emails listed below:

• Email on Scholarships 
• Email on College Work Study 
• Email on Satisfactory Academic Progress (SAP) Appeals 
• Email on Loan Inquiries  

Financial Assistance

• Alternative Scholarship for currently enrolled DACA status or undocumented students who graduated from high school, are pursuing a declared program of study and meet Satisfactory Academic Progress (SAP). Visit https://www.csn.edu/csn-alternative-scholarship.

First Year Experience (FYE)
The FYE Team is available to answer new student questions, assist with new student orientation, connect students to CSN resources, and help them navigate their first year at CSN.
Through the FYE Students First Stations, you can link to our Coyote Concierges and Peer Leaders for support and guidance. Schedule a virtual meeting with the Students First Station by emailing the FYE Team at Contact Us. Students can also look for additional updates on the FYE webpage at: https://www.csn.edu/fye.
For information on other fall semester events and additional ways to stay in touch with the FYE Team, connect  through email, on IG at fye.csn and Twitter at @FYECSN1. We are here to help!

Food Services/Dining – Culinart
Fall semester operating hours are Monday-Friday 7:30 a.m. to 1:00 p.m. We are pleased to offer mobile ordering with Boost. The Student Union coffee bars will offer a pre-packaged, grab and go menu, including:Fall semester operating hours are Monday-Friday 7:30 a.m. to 1:00 p.m. We are pleased to offer mobile ordering with Boost. The Student Union coffee bars will offer a pre-packaged, grab and go menu, including:

hot and iced beverages
bakery items and breakfast sandwiches
sandwiches and salads
personal pizza, grilled cheese and grilled ham & cheese sandwiches, tater tots, and cheese quesadilla

Catering offers a 100% pre-packaged food with a limited menu. For health and safety reason, Culinart has removed all self-serve and buffet style options.

International Center
Offers admission, academic advising, cultural adjustment, and immigration requirement services remotely. 

• For admissions information please email us at Contact Us. 
• For online/phone appointments or general questions, please call 702-651-7414 or 702-651-5820 during regular business hours:
• Monday through Friday, 8:00 am to 5:00 pm 

You can also visit our website at https://www.csn.edu/ic-home. 

Libraries

• Online books, articles, films, citation guides and other resources for completing assignments are available 24/7 at https://library.csn.edu/.
• Help – Ask a Librarian - Help available via chat, email, and text message at library.csn.edu/ask. Schedule beginning August 24, 2020:
  • Monday through Thursday: 8 a.m. – 11p.m.
  • Friday: 10 a.m. – 5 p.m.
  • Saturday: 10 a.m. – 5 p.m.
  • Sunday: 6 p.m. – 11 p.m.
• Textbooks – Staff provides students some access to textbooks on reserve. Go to Ask a Librarian, (copyright parameters applicable). 

Open Educational Resources – Usually free or low-cost resources openly available to faculty to share with students. Librarians ready to help faculty find high quality resource for future courses. Email Gracie McDonough.

Multicultural Center
Offers impactful programs and initiatives that provide opportunities for identity development, community engagement, and leadership cultivation to improve campus climate and increase retention.  It works with all students to ensure they have a welcoming and meaningful experience at CSN. Major initiatives:

• The Spot: Your online portal in CANVAS to communicate with your fellow CSN students, gain resources, and engage in virtual events. To join The SPOT, fill out the sign up form. 
• Multicultural Student Organizations: Getting and staying involved is one of the most important things you can do while in college. Join a student organization today.
• Events: We offer a variety of social, cultural and educational programs that affirm identities and create community.
• Empowerment Network Initiative: The Empowerment Network Initiative (ENI) is an identity-based cohort program that assists and empowers students during their journey at CSN. The program promotes mutual support in personal growth, professional development and academic success. Visit www.csn.edu/ENI for more information. 

Contact Us

• https://www.csn.edu/diversity-cultural-affairs 
• Contact Us 

Office of the Registrar
Visit https:// www.csn.edu/admissions to select the corresponding “Contact Us” email link pertaining to question(s) about in-state residency, graduation, transfer credit evaluation, declaration of major, appeals, or for other general questions. A representative will respond by email during business hours Monday through Friday from 8 am to 5 pm. Emails received after 4:30 p.m. will be answered the following business day.  Please note that FERPA guidelines apply – limiting student account information that can be provided electronically.

Student Life & Leadership and the Associated Students for the College of Southern Nevada (ASCSN)/Student Government
For students looking to enhance their co-curricular college experience. Involvement opportunities include joining student clubs and organizations, CSN Serves, student government/ASCSN, and Student Leadership Book of The Semester. Visit www.csn.edu/student-life for more information or email the Director of Student Life and Leadership Development, Brian Akins.

Student Recruitment and College Connections 
Recruiters take appointments and questions via email and online chat. To schedule a virtual appointment or chat, please submit a Contact Us Request form. A team member will contact. You may also visit www.csn.edu/apply to explore CSN’s programs and apply for admissions.

Tech for Going Remote pages – for help with email, GoCSN, and Big Blue Button.

Testing and Placement Center 
Providing testing services in an online remote environment. For questions beyond the scope of services described below, please contacts us using the email and phone information listed at the end:

• Math and English Placement Tests 
  • Accuplacer English: Schedule a virtual appointment via the Testing Center website using RegisterBlast and take the placement remotely via WebEx Meeting Video Chat using an Internet-connected device with microphone. For details visit https://www.csn.edu/placement-testing. 
  • ALEKS Math PPL Placement Assessment: Register and take the placement test virtually using an Internet-connected personal computer with microphone. For details visit https://at.csn.edu/math-placement. 
  • Accuplacer Remote Placement Testing at Approved Accuplacer Network Sites – Able to administer remote placement testing if the student finds a willing network site. For details visit https://www.csn.edu/non-csn-testing 
• Request for Duplicate Accuplacer Scores - Place the online request at https://www.csn.edu/clep-dantes.
  Alternative Placement -  Students using SAT and ACT tests scores to meet placement requirements, please scan and email test results to one of the following emails: Charleston Contact Us, North Las Vegas Contact Us or Henderson Contact Us.

ATI TEAS Exams. Schedule an appointment with CSN’s Testing Center and take the exam remotely with Proctorio using your own Internet-connected device. For details, visit https://www.csn.edu/CSN-testing#Nursing.

Chemistry Placement Test. Schedule a virtual appointment at any campus site using RegisterBlast. Take the test remotely via WebEx Meeting Video Chat using an Internet-connected personal computer with microphone. For details visit https://www.csn.edu/placement-testing.

CSN Academic Exams for Distance Education. Academic exams for Distance Education/online classes are currently handled by each respective department with CSN’s Office of Elearning

Outside Proctoring Services: Third Party Exams (GED, CLEP, DANTES/DSST, WOWI, SII&MBTI, CASTLE, and TYPING), including other colleges/universities distance/online learners have been suspended until further notice.

Testing Center Contact information.
Charleston Testing Center: Ph. (702) 651-5049 or (702) 651-5611; Email: Contact Us
North Las Vegas Testing Center: Ph. (702) 651-4267; Email: Contact Us
Henderson Testing Center: Ph. (702) 651-3547 Email: Contact Us

Messages will be returned within 24 hours or the next business day - 8 a.m. to 5 p.m. Monday through Friday.

TRIO Student Support Services
Staff available via phone 702-651-4441 or email TRIO to help participants select coursework, receive guidance and support due to remote instruction challenges, ensure adherence to Academic and Career Plans (IACP), meet upcoming four-year college and scholarship application deadlines, and refer students to critical CSN and community resources. 

VETS Center
Staff is available to answer questions via email during normal business hours, Monday through Friday, 8 a.m. to 5 p.m. The VETS office is working with VA representatives to determine possible impact to VA beneficiaries. 

• You may also contact the VA Education Call Center at 1-888-442-4551, Monday through Friday from 6 a.m. to 3 p.m., or follow them on Facebook at https://www.facebook.com/gibillEducation/