Coronavirus (COVID-19) Updates > Essential Student Services

CSN is operating remotely but we’re still here for you.

Reach out to us online or by video, phone or email.

Emergency Fund/Student Life and Leadership Development - The CSN Student Emergency Fund has been set up to assist students with unexpected emergencies that could jeopardize their academic success. The fund awards up to $500. Please visit our webpage at www.csn.edu/student-life to find out more information or email the Director of Student Life and Leadership Development, Brian Akins.

Alternative scholarship for currently enrolled DACA status or undocumented students who graduated from high school, are pursuing a declared program of study and meet Satisfactory Academic Progress (SAP). Visit https://www.csn.edu/csn-alternative-scholarship.

Academic Advising
Staff are available to assist students with academic advising questions through the following avenues:

  • Email - Students can email the Advising Team and a team member will reply during normal business hours Monday through Friday 8 a.m. to 5 p.m.
  • Remote Appointments s – Monday through Friday from 8:30 a.m. - 3:00 p.m. Staff available for one-hour remote appointments. Students can schedule appointments in MyCoyotePLAN. When selecting location, please select the appointment type that will accommodate your needs.  

CAPS (Counseling and Psychological Services - concluded Spring Semester Services on May 8, 2020. Summer Session Services will resume on July 1, 2020. Sessions will be available via video conferencing and in person once campuses re-open and safety concerns have been addressed.

If you are experiencing an EMERGENCY please call 911.

Additional external assistance available 24/7 through the following helplines:

  • Suicide Prevention- 877-885-4673
  • Suicide Prevention Lifeline- 800-273-8255
  • Disaster Distress Helpline- 800-985-5990 or text TalkWithUs: 66745
  • Rape Crisis- 702-366-1640
  • Crisis Text Line- Text HOME or HELLO to 741741 anytime about any type of crisis
  • National Alliance on Mental Health helpline- 800-950-6264

Career and Transfer Services
Available to support and assist students with career exploration questions, career assessments, and resume assistance. Students interested in completing the TypeFocus Career Assessment or search jobs on CareerLink, please log onto our webpage at www.csn.edu/cats and click the “Career Tools” link. Students may also email questions to Charleston Career Services.

Cashier’s Office
Staff available via email to answer questions and concerns. 

Counseling Services
Help answer general questions, address challenges, connect you to resources, help you prepare academic suspension and financial aid appeals, and discuss E-Alert referrals from instructors. Schedule a phone or online appointment through MyCoyotePLAN.  To send email a particular counselor, go to CSN Counseling Page, scroll down to the “Meet the Counselors” section and click on the envelope icon below the counselor’s name. 

Disability Resource Center - DRC
Qualified students with disabilities may go online to www.csn.edu/drc for information regarding submission of documentation. You may submit documentation at http://apps.csn.edu/DRCRegistration For questions regarding services:

  • Call (702) 651-4448 or
  • VP at (702) 475-4676 with questions regarding services

Excess Credit
Online information for students at www.csn.edu/excess-credit-information.  Staff are available by emailing the Excess Credit team. When emailing, please include your name, NSHE student ID number and question to help us serve you better.

Financial Aid
Financial aid staff is available by email and by phone during regular business hours, Monday through Friday from 8 a.m. to 5 p.m. at 702-651-4303. Some of your questions may be answered in our online FAQs.

Please note the Financial Aid Office only corresponds with students via the CSN-issued email. To better assist you, please include your NSHE ID (student ID) in the body of your email.

You may submit documents for verification though our Verification Gateway Portal for 2019-2020 or 2020-2021 at https://www.csn.edu/verification-gateway-inceptia.  
If you have specific questions for certain types of aid, please use the emails listed below:

First Year Experience (FYE)
The FYE Team is available to answer new student questions, assist with new student orientation, connect to CSN resources, navigate the remainder of the first year and link them to our Coyote Concierges and Peer Leaders as a voice of support and guidance. Stay connected to FYE through email, on IG at fye.csn and Twitter at @FYECSN1 – we are here to help!

International Center
Advisers continue to assist international students Monday through Friday from 9 a.m. to 6 p.m. by phone at 702-651-5820 or 702-651-5842 or you can email the Advising Team.

Library
Online books, articles, films, citation guides and other resources for completing research assignments are available 24/7 at https://library.csn.edu/.
Help – Ask a Librarian - Help available via chat, email, and text message at library.csn.edu/ask. Current schedule:

  • Monday through Thursday: 8 a.m. - 10:30 p.m.
  • Friday: 8 a.m. – 5 p.m.
  • Saturday: 9 a.m. – 5 p.m.
  • Sunday: 9 a.m. – 11 p.m.

Textbooks – Staff provides students access to textbooks on reserve. If in need of a textbook, go to Ask a Librarian, (copyright parameters applicable). 
Additional Collections & Resources – Go to Guide to Free Academic Resources During COVID-19 for vendors’ collections and resources available for use during the COVID-19 crisis. 
Open Educational Resources - Usually free or low-cost resources openly available to faculty to share with students. Librarians ready to help faculty find high quality resource for future courses. Email Gracie McDonough. 

Office of the Registrar
To find the best “Contact Us” email link about residency, graduation, transfer credit evaluation, declaration of major, appeals, or general questions go to https:// www.csn.edu/admissions. The appropriate representative will respond to you by email. Emails received after 4:30 p.m. Monday through Friday will receive a reply the next business day.  Please note that FERPA guidelines apply, therefore, only limited student account information will be provided electronically.

Recruitment and College Connections
Recruiters take appointments and questions via email and online chat. To schedule a virtual appointment or chat, please submit a Contact Us Request form. A team member will contact you to assist  You may also visit www.csn.edu/apply to explore CSN’s programs and apply for our upcoming summer or fall terms.

Stay Connected with your Peers and Campus Life
COYOTE FIRESIDE CHAT – go live on IG with @ASCSNHENDERSON, @ASCSNNLV, and @ASCSNCHARLESTON, for the first of many Coyote Fireside Chats!! 

  • Coyote Fireside Chats are held every Monday and Wednesday at 12:30 p.m. 

Testing and Placement Center The Testing Center has suspended all in-person campus services. To help students meet college assessment and placement test prerequisites, the CSN Testing Center has established alternative methods to ensure the continuity of some essential services online. Please reach us directly at any of the following contacts for more details:

- Telephone contact (Messages returned within one business day, Monday through Friday from 8 am
to 5 pm):

  • Charleston Testing Center: (702) 651-5049 or (702) 651-5611
  • North Las Vegas Testing Center: (702) 651-4267
  • Henderson Testing Center: (702) 651-3547
  • Voice Message: (702) 651-7345

TRIO Student Support Services
Staff are available to help participants select coursework for upcoming summer and fall terms, guide students through challenges brought on by the temporary switch to remote instruction, ensure adherence to Academic and Career Plans (IACP), meet upcoming four-year college and scholarship application deadlines, and refer students to critical CSN and community resources. Reach your TRIO specialist by phone 702-651-4441 or email TRIO.

Tutoring/Centers for Academic Success (CAS)
Access online tutoring and learning support 24 hours a day, 7 days a week through the Smarthinking platform inside CANVAS. CSN’s own tutors and learning assistants now available in Smarthinking during regular hours listed below. For instruction on how to access Smarthinking go to Smarthinking Online Tutoring or call the Centers for Academic Success (CAS) during these days and times:

CAS hours and phone numbers:

  • Monday - Thursday    9:00 a.m. to 6:00 p.m.
  • Friday - Sunday           11 a.m. to 4:00 p.m.
  • Charleston Campus    702-651-5732
  • Henderson Campus    702-651-3125
  • North Las Vegas          702-651-4232

CSN courses with Supplemental Instruction (SI) assistance remain available with SI Leaders using the web conferencing feature Big Blue Button in Canvas to hold study sessions. Depending on the course, SI Leaders will communicate to students in CANVAS about how and when to access SI.

VETS Center
Staff available via email to assist and provide guidance Monday through Friday, from 8 a.m. to 5 p.m. Please email your questions. Messages sent after 4 p.m. will receive a reply the next business day.

  • The VETS office is also working with VA representatives to determine possible impact to VA beneficiaries. Staff is available to answer questions via email during normal business hours, Monday through Friday, 8 a.m. to 5 p.m. 
  • You may also contact the VA Education Call Center at 1-888-442-4551, Monday through Friday from 6 a.m. to 3 p.m., or follow them on Facebook at https://www.facebook.com/gibillEducation/.