Coronavirus (COVID-19) Updates > Essential Student Services

CSN is operating remotely but we’re still here for you.

Reach out to us online or by video, phone or email.

Alternative scholarship for currently enrolled DACA status or undocumented students who graduated from high school are pursuing a declared program of study and meet Satisfactory Academic Progress (SAP). Visit https://www.csn.edu/csn-alternative-scholarship.

Academic Advising

Bookstores

The current COVID restrictions continue to impact service at the CSN Bookstores. And though the bookstores are currently closed to the public, we remained committed to serving and supporting our students and the CSN community.  Thank you for your flexibility and understanding during this time.
 
Online orders
The Bookstore is currently fulfilling orders through online sales and shipping. This is the simplest way to get your books for class!
 
Curbside Pick-Up
Use our new and improved system to get your books and course materials for Spring 2021!   Please visit the bookstore for more information. 
 
Bookstore Contact Information
North Las Vegas: (702) 651-4645 or North Las Vegas Bookstore Webpage
West Charleston: (702) 651-5606 or West Charleston Bookstore Webpage
Henderson: (702) 651-3055 or Henderson Bookstore Webpage

Call Center  

Assists with password reset, MyCSN navigation, student email access, GoCSN, account validation and provides general support and guidance with general CSN questions.  
Hours of Operation: 9 am to 7 pm, Monday through Friday 
Contact Information: (702) 651.5555.  Please press #4. 

Campus Life 
Through Campus Life events you can CONNECT and ENGAGE with peers!

• Follow us on our Instagram Accounts @CSNCharleston, @CSNHenderson, @CSNNLV to stay up to date with all your CSN information and upcoming virtual events 
• Give our NEW Facebook page a like, CSN Campus Life 
• Save the Date for our Coyote Game Shows on the go! Join us for a LIVE Game Show Trivia Night with PRIZES! August 25th and August 28th @ 4 pm – to join go to http://triviastreamgameshow.com/csn - Event Sponsored by ASCSN

Should you need help, email us anytime at Charleston Contact Us, Henderson Contact Us, or North Las Vegas Contact Us. 

Campus Switchboard/Information Desk 
Assists students, staff, faculty, and the community at large with general CSN questions and campus-specific activities, events, emergencies, and general guidance.
Hours of Operation: 8 am to 10 pm, Monday through Friday
Charleston: (702)651.5000             Henderson: (702) 651.3000           North Las Vegas: (702) 651.4000 
 

Cashier’s Office

Staff available via email or by phone at (702) 651-5650 to answer tuition payment questions and concerns.

Centers for Academic Success (CAS)/Tutoring 

Access online tutoring and learning support through the Smarthinking platform inside CANVAS. Assistance includes help with learning strategies, reading, writing, math, science, speech presentations, as well as navigating Canvas, Smarthinking, and Microsoft Office. CAS tutors also provide support to study groups and assistance with placement test preparation. For instruction on how to access Smarthinking in CANVAS go to Smarthinking Online Tutoring. You may find more information on the Smarthinking site for students found here, or you will find tutorial videos within your student account. Smarthinking tutors provide more general assistance and are available 24/7 for many subjects, including math and writing. 

CSN’s own tutors and learning assistants are available through Smarthinking during the following operational hours only:  
•    Monday through Thursday        9 a.m. to 6 p.m.
•    Friday and Sunday                       11 a.m. to 4 p.m.

To work with a CSN tutor in Smarthinking choose “Tutoring,” then “Drop-in Tutoring” and then you will choose your subject of choice with “CSN” in the subject title. View this video on how to access CSN CAS Tutors/Learning Assistants in Smarthinking.

For further questions, or assistance using Smarthinking, call the Centers for Academic Success (CAS) during the operational hours listed below:

• Charleston Campus         (702)651-5732 
• North Las Vegas Campus (702) 651-4232
• Henderson Campus         (702) 651-3125

For further details visit www.csn.edu/centers-academic-success

Counseling & Retention Services
Help answer general questions, address challenges, connect you to resources, help you prepare academic suspension and financial aid appeals, and discuss E-Alert referrals from instructors. Schedule a phone or online appointment through MyCoyotePLAN.  To send an email a particular counselor, go to CSN Counseling Page, scroll down to the “Meet the Counselors” section, and click on the envelope icon below the counselor’s name. 

• NLV - Mon and Tues. Request appointment using the NLV Form here 
• HEN - Tues. and Wed. Request appointment using the HEN Form here  
• WCH – Wed. and Thurs. Request appointment using the WC Form here

CSN Computer Labs

CSN Computer Labs and Libraries will be open for student use throughout the 2021 spring term. Find a library with available computers at https://library.csn.edu/locations.

Disability Resource Center - DRC

Qualified students with disabilities go to www.csn.edu/drc for information regarding the submission of documentation. You may submit documentation at http://apps.csn.edu/DRCRegistration. For questions regarding disability services call or email:

• WC Campus (702) 651-5644 or Contact Us 
• NLV Campus (702) 651-4045 or Contact Us 
• HN Campus (702) 651-3795 or Contact Us">Contact Us 
• Deaf & Hard of Hearing (702) 651-4448
• Video Phone at (702) 475-4676
• Assistive Technology & Electronic Access (702) 651-4448/4482
   

Excess Credit
Online information for students at www.csn.edu/excess-credit-information.  Staff are available by emailing the Excess Credit team. When emailing, please include your name, NSHE student ID number, and question to help us serve you better.

Financial Aid
Financial Aid staff is available by email and by phone during regular business hours, Monday through Friday from 8 a.m. to 5 p.m. at 702-651-4303. Please visit our FAQ page where you may find the answer to a question without any wait time. 

Note: the Financial Aid Office only corresponds with students via the CSN-issued email. To better assist you, please include your NSHE ID (student ID) in the body of your email.
You may submit documents for verification through our Verification Gateway Portal for 2019-2020 or 2020-2021 at https://www.csn.edu/verification-gateway-inceptia.  For specific questions for certain types of aid, please use the emails listed below:

• Email on Scholarships 
• Email on College Work Study 
• Email on Satisfactory Academic Progress (SAP) Appeals 
• Email on Loan Inquiries  

Financial Assistance

• Alternative Scholarship for currently enrolled DACA status or undocumented students who graduated from high school are pursuing a declared program of study and meet Satisfactory Academic Progress (SAP). Visit https://www.csn.edu/csn-alternative-scholarship.

First Year Experience (FYE)

The FYE Team is available to serve as a home base for new students and families as they join the CSN community and throughout the first-year experience. The team can help to answer new student questions, introduce students to the community with new student orientation, connect students to CSN campus resources, and help them navigate their first year at CSN. Through the FYE Students First Stations, students can link to our Coyote Concierges and Peer Leaders for support and guidance. Students can schedule a virtual meeting with the Students First Station by clicking here: https://tinyurl.com/FYEStudentsFirstStation. Students can also look for additional updates on the FYE webpage at: https://www.csn.edu/fye and can reach FYE with general questions at Contact Us. For information on other upcoming events and additional ways to stay in touch with the FYE Team, please also connect with us on Instagram at fye.csn, Twitter at @FYECSN1 and Facebook at FYE and Student Success – CSN. We are here to support student success!

Have a Question or need Support? Make a virtual appointment with the Students First Station!

Food Services/Dining – Culinart

Please be advised that effective November 12th food service operations will be closed until further notice. We apologize for any inconvenience. If you have questions or need assistance, please contact 702-286-7411. Thank you.  For general information about CSN Food Service, please visit https://at.csn.edu/dining.

International Center
Offers admission, academic advising, cultural adjustment, and immigration requirement services remotely. 

• For admissions information please email us at Contact Us. 
• For online/phone appointments or general questions, please call 702-651-7414 or 702-651-5820 during regular business hours:
• Monday through Friday, 8:00 am to 5:00 pm 

You can also visit our website at https://www.csn.edu/ic-home. 

Libraries

• Online books, articles, films, citation guides and other resources for completing assignments are available 24/7 at https://library.csn.edu/.
• Help – Ask a Librarian - Help available via chat, email, text message and video conference at library.csn.edu/ask. 
  • Spring semester hours:
    • 8:00am to 11:00pm Monday to Thursday, 
    • 9:00 to 5:00 on Friday, 
    • 9:00 to 2:00 on Saturday 
    • 10:00 to 3:00 and 6:00 to 11:00 on Sunday

• In-person services 
  • Charleston Campus:
    • Monday: 10:00 to 6:00
    • Tuesday: 10:00 to 8:00 
    • Wednesday: 10:00 to 6:00
    • Thursday: 10:00 to 6:00
    • Friday: 10:00 to 2:00
  • North Las Vegas Campus:
    • Monday: 10:00 to 6:00
    • Tuesday: 10:00 to 6:00 
    • Wednesday: 10:00 to 8:00
    • Thursday: 10:00 to 6:00
    • Friday: 10:00 to 2:00
  • Henderson Campus: 
    • Monday: 10:00 to 8:00
    • Tuesday: 10:00 to 6:00 
    • Wednesday: 10:00 to 6:00
    • Thursday: 10:00 to 6:00
    • Friday: 10:00 to 2:00

Multicultural Center
Offers impactful programs and initiatives that provide opportunities for identity development, community engagement, and leadership cultivation to improve campus climate and increase retention.  It works with all students to ensure they have a welcoming and meaningful experience at CSN. Major initiatives:

• The Spot: Your online portal in CANVAS to communicate with your fellow CSN students, gain resources, and engage in virtual events. To join The SPOT, fill out the sign-up form. 
• Multicultural Student Organizations: Getting and staying involved is one of the most important things you can do while in college. Join a student organization today.
• Events: We offer a variety of social, cultural, and educational programs that affirm identities and create community.
• Empowerment Network Initiative: The Empowerment Network Initiative (ENI) is an identity-based cohort program that assists and empowers students during their journey at CSN. The program promotes mutual support in personal growth, professional development, and academic success. Visit www.csn.edu/ENI for more information. 

Contact Us

• https://www.csn.edu/diversity-cultural-affairs 
• Contact Us 

Office of the Registrar
Visit https:// www.csn.edu/admissions to select the corresponding “Contact Us” email link pertaining to question(s) about in-state residency, graduation, transfer credit evaluation, declaration of major, appeals, or for other general questions. A representative will respond by email during business hours Monday through Friday from 8 am to 5 pm. Emails received after 4:30 p.m. will be answered the following business day.  Please note that FERPA guidelines apply – limiting student account information that can be provided electronically.

Student Life & Leadership and the Associated Students for the College of Southern Nevada (ASCSN)/Student Government
For students looking to enhance their co-curricular college experience. Involvement opportunities include joining student clubs and organizations, CSN Serves, student government/ASCSN, and Student Leadership Book of The Semester. Visit www.csn.edu/student-life for more information or email the Director of Student Life and Leadership Development, Brian Akins.

Student Recruitment and College Connections 
Recruiters take appointments and questions via email and online chat. To schedule a virtual appointment or chat, please submit a Contact Us Request form. A team member will contact you. You may also visit www.csn.edu/apply to explore CSN’s programs and apply for admissions.

Tech for Going Remote pages – for help with email, GoCSN, and Big Blue Button.

Testing Center

The Testing Center is currently providing essential services remotely in the online environment. Please check below for the availability of the service you are inquiring about. You may also reach us at any of the contacts provided below so we can address your specific question or situation.

Math and English Placement Tests:

Note: Placement Testing should not prevent a First Step Student from registering for classes so long as the student:

1. Speaks to an Advisor to assist him/her in taking Math 120E or lower, English 100, or lower.
2. Is registering for his/her first nine credits.

The Testing Center has extended available appointment days for Accuplacer English tests to 30 days in advance. Students should search for an appointment at any of the campus Testing Centers. A student who is not able to get an appointment should contact any of the Testing Centers for help.

Accuplacer English: Students schedule virtual appointments via the Testing Center website using RegisterBlast. Students will take the placement tests remotely with WebEx Meeting Video Chat using their Internet-connected device with a microphone and camera. For details, visit https://www.csn.edu/placement-testing.

ALEKS Math PPL Placement Assessment: Students need to register and take the placement tests virtually using their Internet-connected personal computer with a microphone camera. For details, please visit https://at.csn.edu/math-placement.

Accuplacer Remote Placement Testing at Approved Accuplacer Network Sites:
It may be challenging to find a proctor at approved locations and partners this time. Nevertheless, we can provide remote administration of placement tests to students who find a willing network site.

Please visit our remote testing site for details. https://www.csn.edu/non-csn-testing

Request for Duplicate Accuplacer Scores:

Students can request duplicates of placement scores online through the Testing Center website. https://www.csn.edu/clep-dantes.

Alternative Placement:

Services for alternative placements to students wishing to use SAT and ACT scores to meet placement requirements are provided remotely. Students need to scan and email their test results to any of the following emails: Contact Us; Contact Us; and Contact Us.

ATI TEAS Exams:

Students schedule appointments with the CSN Testing Center and take the ATI TEAS Exam remotely with Proctorio using their Internet-connected device. For details, visit https://www.csn.edu/CSN-testing#Nursing.

Chemistry Placement Test:

Students schedule virtual appointments via any of the three campus Testing Centers websites using RegisterBlast. Students will take the placement tests remotely with WebEx Meeting Video Chat using their Internet-connected personal computer with a microphone. For details, visit https://www.csn.edu/placement-testing.

CSN Academic Exams for Distance Education:

Because of the current college closure, CSN Academic Exams for Distance Education is currently being handled by the Distance Education Department and the respective Academic Departments.

Outside Proctoring Services:

Third Party Exams (GED, CLEP, DANTES/DSST, WOWI, SII&MBTI, CASTLE, and TYPING), including Other Colleges/Universities Distance/Online Learners, have been suspended until further notice because of the current college suspension of in-person services.

Testing Center Contact information:

Charleston Testing Center: Ph. (702) 651-5049 or (702) 651-5611; Email: Contact Us

North Las Vegas Testing Center: Ph. (702) 651-4267; Email: Contact Us

Henderson Testing Center: Ph. (702) 651-3547 Email: Contact Us

Virtual Business Hours: 8 a.m. to 5 p.m. Monday through Friday.

TRIO Student Support Services
Staff available via phone at 702-651-4441 or email TRIO to help participants select coursework, receive guidance and support due to remote instruction challenges, ensure adherence to Academic and Career Plans (IACP), meet upcoming four-year college and scholarship application deadlines, and refer students to critical CSN and community resources. 

VETS Center
Staff is available to answer questions via email during normal business hours, Monday through Friday, 8 a.m. to 5 p.m. The VETS office is working with VA representatives to determine the possible impact to VA beneficiaries. 

• You may also contact the VA Education Call Center at 1-888-442-4551, Monday through Friday from 6 a.m. to 3 p.m., or follow them on Facebook at https://www.facebook.com/gibillEducation/