The Centers For Disease Control and Prevention (CDC) and the Southern Nevada Health District (SNHD) have valuable information about the status of the virus in the United States. The SNHD recommends the Johns Hopkins website for COVID-19 global case tracking as the most correct/current information available. We are following the CDC’s guidance and taking precautions as necessary.

Please keep in mind the impact of COVID-19 is worldwide but may also affect our friends and the lives of families all around us. And while there is growing fear and misinformation surrounding the coronavirus, CSN supports all students, faculty and staff members regardless of their ethnicity or background. Students in need of support are encouraged to contact Counseling & Psychological Services (CAPS) and all members of the CSN community should report acts of bias or discrimination to the Office of Institutional Equity & Title IX.  

NOTE: Per Governor Sisolak's Directive 024face coverings are mandatory in all public spaces. Additional information regarding face coverings and CSN campus safety can be found in the Important Safety Information Update issued by CSN President Dr. Zaragoza.



 

A Message from President Federico Zaragoza

Employee Return To Campus

CSN employees began their official return to Henderson Campuscampus on Monday, June 8 with the return of President Zaragoza and his cabinet. Other employees will return in a gradual, phased-in approach over the next few weeks and months. Read more about the employee return to campus below.

President's Communication
Stages
Timeline
Return To Campus Plan
 

Information on CARES Act Emergency Funding for Students

The Federal Coronavirus Aid Relief and Economic Security (CARES) Act provides economic stimulus funding for many Americans. Included within the act were Higher Education Emergency Relief Funds, designed to assist qualifying students with financial relief related to disruption of campus operations and classes due to the coronavirus pandemic. The U.S. Department of Education has allocated $7,039,204 to CSN to award as emergency cash grants to College of Southern Nevada students. The entire amount of $7,039,204 was distributed to students using the criteria below.

Do I qualify for funding from the federal CARES Act?
You may. Students who qualify for CARES Act funding will receive funding automatically. Specific details are listed below, but in general, students must have been eligible to receive financial aid for the 2019–20 academic year and must not have been exclusively enrolled in online courses before March 13, 2020.  

Who is eligible for CARES Act funding?
You are eligible for the CARES Act funds if you:

  • have completed a 2019–20 Free Application for Federal Student Aid (FAFSA), listed the College of Southern Nevada on the application and met all of the eligibility requirements to receive federal financial aid;
  • have completed all required actions for financial aid (i.e., verification, etc.);
  • are not be in default of a federal student loan or have been overpaid on a federal grant; 
  • were not exclusively enrolled in online courses before March 13, 2020;
  • are a U.S. citizen or eligible noncitizen;
  • have a valid Social Security Number;
  • have registered with the Selective Service System, if you are male;
  • have a high school diploma or equivalent;
  • have declared and are enrolled in a degree or certificate program; and
  • are a student with a status of good, warning or probationary satisfactory academic progress (SAP).

Students who were enrolled exclusively in all online courses before March 13, 2020 are not eligible for CARES Act funds. 

How many students were eligible to participate in programs under Section 484 in Title IV of the Higher Education Act of 1965 and thus received CARES funding?
We distributed funds to 9,654 students.

How much CARES Act funding will I receive?
Awards will be between $200 and $1000 and were calculated based on the enrollment status of four groups: full-time students, three-quarter-time students, half-time students and less-than-half-time students. For example, students enrolled full time (12 credits or more) paid the highest registration and student fee amounts. Therefore, this group experienced more significant financial loss and expenses due to the disruption of CSN campus operations. In addition, students with an Expected Family Contribution of zero will receive an additional percentage of the emergency aid funding. View the methodology used to determine the students who received funding. 

How will funds be distributed?
We will process your payment through the Cashier’s Office as one amount arriving via check by mail or through direct deposit. Payments will be processed and automatically distributed through the CSN Cashier’s Office. Once CSN has processed the payments, you will be able to view your award in your MyCSN student account.

What if I need financial assistance, but I don’t meet the eligibility requirements for the CARES Act?
Please consider applying for the CSN Student Emergency Fund. For full details, visit the Emergency Fund Criteria and Award Protocol webpage. Then fill out the emergency fund application

International, undocumented and DACA students are not eligible for CARES Act funds but can apply for the CSN Student Emergency Fund.

What if I have questions about the CARES Act funding?
Please email CSN’s Financial Aid Office.

When was acknowledgement signed and returned to the Department the Certification and Agreement and the assurance given that the institution has used, or intends to use, no less than 50 percent of the funds received under Section 18004(a)(1) of the CARES Act to provide Emergency Financial Aid Grants to students?
CSN completed the Application and Certification for the CARES funding on April 22 and our Award Notification on May 1, 2020.  

How were the students and the campus community notified?
CSN President Dr. Federico Zaragoza informed college faculty, staff and students of the impending awards in a personal email on May 6, 2020. A subsequent award email to all eligible students was sent by the CSN Financial Aid Office on May, 8, 2020.

Student Emergency Fund

Award Amount - Up to $500 per academic year awarded as a grant

Eligibility - The emergency fund provides short-term financial assistance to all enrolled degree-seeking students taking three or more credits including all DACA, undocumented and international students. Students will be required to submit appropriate verified documentation along with the emergency fund application. For further details go to Emergency Fund Criteria and Award Protocol.

Applicationhttps://at.csn.edu/documents/student-emergency-fund-application

Share Your CSN Story

It has taken a focused effort by the CSN family to bring us to where are today and be of maximum service of our students and our community. Individual acts of kindness, determination, hard work and commitment have paved the way. We are not done improving upon what we’ve built, but I think it is time to call attention to those people who have allowed us to succeed when that seemed impossible only a short time ago.

We want to hear those stories. We want everyone to hear those stories. Tell us about someone who made your journey through this just a little bit easier, and allowed you to get to where you are today. A community organization? A family member? A professor? A colleague.  Maybe a student or a classmate. 

Tell us tell how much their efforts have meant to you over these last several weeks.

We have created an online message board where you can post these good news stories. You can also tweet them by tagging @CSNCoyote and using the hashtag #ShareYourCSNstory. Please take advantage and celebrate the good in our CSN family.

Student FAQ

What will remain open and available at CSN?

While our campuses and learning centers are closed, we are offering remote services.

 View the Full List of Essential Services.

How long will this last?

Initially, NSHE directed that all non-essential employees and operations at all system institutions shall close for at least 30 days. On March 25, NSHE Chancellor Thom Reilly instructed all system institutions to extend remote instruction through the end of the spring semester. As of April 1, the chancellor stated that CSN will remain in a remote learning environment until June 30. This means all courses will continue as is for the rest of the current semester, and all courses offered during the summer will be remote only. 

I am work study student on paid administrative leave. Will I be paid through the end of the semester if we don’t come back to campus?

Yes, federal work study students not performing work can enter their averaged hours using the paid administrative leave COVID-19 action code until last day of the spring semester. At that time, unless productive work is being performed, no time should be entered for pay

If I have to withdraw due to a diagnosis of COVID-19, what do I do?

Please contact the financial aid office to submit any paperwork the institution may need you to file. Visit us online at https://www.csn.edu/financial-aid for contact information.

Will I be allowed to get a refund now that most courses have gone remote?

As of now, the same rules and policies apply to refunds that have always applied. Refer to our admissions page section on refunds for the tuition refund policy and appeals process. You can also view an online list of all remote services for their contact information.

What can I do about my spring grades if I was unable to do my best work in an all-virtual learning environment?

Effective for the spring 2020 semester, the Nevada System of Higher Education Board of Regents adjusted the grading policy so students will be permitted to request a satisfactory/unsatisfactory grade rather than a traditional letter grade. Instructors will assign typical letter grades at the end of the spring semester. If you would like to change the letter grade to an S after grades have been officially posted, please review the Satisfactory/Unsatisfactory(S/U) Grading Option FAQs.

If you are interested in a grade change once you have read the FAQs, please acknowledge that you have read and understand the guidelines and fill out the form that will appear at the bottom of the page. A CSN counselor will contact you to discuss your request. 

The deadline to request an appointment with a counselor is 5 p.m. Wednesday, May 27, 2020 for students who are graduating in the spring 2020 term, receiving financial aid, or on academic warning or academic probation. It is 5 p.m. Tuesday, June 15, 2020 for all other students. 

Will the deadline for withdrawing be extended?

The deadline to drop a class has passed for all session of the spring semester. If you have questions about your options going forward, please schedule an appointment with an academic advisor.

Can I request college transcripts and enroll in summer and fall classes if I have an outstanding balance?

Yes. The NSHE board of regents voted on April 7 to allow delinquent student accounts to be suspended through September 30. You can register for classes and receive college transcripts during spring, summer and fall semesters. 

I don’t have a computer at home and I rely on the computer lab and libraries to get my classwork done.  How can I take my courses online?

Students can access their courses on their smart phones via the Canvas application. Make sure to inform your instructor of your technology needs so we can see if there is a solution for your specific situation. Some service providers are offering free or reduced internet services. You can also visit the Tech for Going Remote and the Free Tools and Resources pages for more information form the Office of Technology services. They have also posted a FAQ page.

I was relying on going into the library to use or access my textbook. How do I access my textbook now?

CSN Libraries in committed to providing all services remotely, including access to textbooks in our reserves collection. You can Ask a Librarian if you need assistance with this. Please note that CSN Libraries do not own all textbooks, so this will be limited to our current reserves collection, and we can only provide a limited percentage of the book due to copyright.

Where can I access tutorials for Canvas?

You can find them on the Canvas website.

Where should I go for technical support?

Please call the CSN Helpdesk at 702-651-4357.

Will graduation be canceled?

Our Spring Commencement Ceremony is postponed at this point. CSN’s Class of 2020—like its peers at other NSHE institutions—has expressed a majority desire for an in-person commencement rather than a virtual one. As such, commencement will be scheduled for a future date. 

Will we be finishing the semester in a remote environment?

Yes, the decision has been made to finish all spring classes remotely.

Will there be a delay in completion of the semester?

We anticipate that the semester will complete on time in the current remote instructional mode.

Will summer enrollment continue?

Registration continues for the summer semester. You can search available summer courses online.

I am dually enrolled in high school and college classes; how does this affect me?

CCSD has closed their campuses as well.  This makes it impossible to offer the dual enrollment classes that are not already offered online. Please reach out to your respective high school dual credit program for more information.

I have an internship art CSN, how will I meet my hour requirements?

Please check with the academic department and instructor overseeing your internship.  Some internships were affected by the shutdown of all but essential services. Some internships in the community are continuing, albeit in a limited format.

What can I do if I don’t have internet access at home?

Some service providers are offering free or reduced internet services. Visit the Tech for Going Remote and the Free Tools and Resources pages for more information form the Office of Technology services. They have also posted a FAQ page.

I am renting textbooks via the CSN bookstore. Is the return deadline changing?

The return deadline has not changed despite campus locations being closed. Books can be shipped back for free.  Sign into your rental account (choose your store link below) and print out a free shipping return label to return books to the location they were originally rented from.  If you need support with your rental return, please contact Brian Cummings or Karin Coelho.

Can I sell my textbook online? 

Yes, through ValoreBooks, CSN’s online textbook return partner.  Visit ValoreBooks online and follow the three easy steps below to complete the textbook buyback.

  • Step 1: Find your ISBN to get started
  • Step 2: Enter your information and send in your book(s) within 14 days of receiving your sellback quote
  • Step 3: Score FREE shipping and receive payment via check or PayPal

How do I obtain summer course materials?

Summer books and materials can be rented or purchased through your campus bookstore website. Order your textbooks for summer classes today! Select your campus bookstore link below, choose the semester from the dropdown menu, and proceed to enter your course information.

***Free Shipping on All Orders – From now until the spring semester, the CSN bookstores are currently offering free shipping for all items purchased online regardless of the amount of the purchase. 

If you need help finding your book, please contact Brian Cummings or Karin Coelho.

Will payment plans be offered for the summer semester?

Yes, we have updated our new payment plan option for summer students to lower the threshold to qualify. Now, instead of a minimum six credits, students who are taking as few as three credits can qualify for the payment plan. The first payment for this summer’s classes will be due May 11, and the second June 11. If you need further assistance, we encourage you to reach out to the Cashier’s Office.

Will Smarthinking Online 24X7 Tutoring still be available?

Yes, and the Centers for Academic Success has also trained our local tutors for the SmartThinking platform.

Employee FAQ

View the HR FAQ Document

Will CSN sites and centers be open?

  • Our campuses and learning centers are closed, but we are offering remote services. Only essential personnel will be on campus each week to maintain basic operations for our students.

For those few employees who will still come to campus, will custodial services continue?

  • Yes.  All areas with essential employees maintaining essential operation must be cleaned each day according to CDC guidelines.  

How long will this last?

  • Initially, NSHE directed that all non-essential employees and operations at all system institutions shall close for at least 30 days. On March 25, NSHE Chancellor Thom Reilly instructed all system institutions to extend remote instruction through the end of the spring semester. On April 2, the chancellor issued a directive that all institutions continue remote instruction through at least June 30. 

What is CSN executive administration doing regarding COVID-19?

  • We have formed an incident management planning team to closely monitor the situation, liaison with the appropriate agencies and make recommendations to the CSN Policy Group so we can respond appropriately. Please refer to the Communications section on this page for all updates from leadership.

What if I am experiencing increased anxiety about coronavirus or am concerned about family in an area where COVID-19 is present?

How does our leave policy work in the current environment?

If CSN faculty, staff or students are diagnosed with coronavirus, will we be notified?

  • Anyone who has been in close contact with an individual diagnosed with coronavirus will be contacted by public health officials. CSN will also keep the campus informed as appropriate.

Will police still be on duty?

  • Yes, University Police Services has officers on patrol, though some of its services have been impacted.

­What do employees do if they do not have internet at home?

I don’t understand much about computer technology. What can I do about learning to take classes or work remotely?

Where can I access instructor tutorials for Canvas?

Where should faculty and staff go for technical support?

  • Please call the CSN Helpdesk at 702-651-4357.

Will there be anyone available to help with Canvas?

­What is the process for obtaining laptops for those staff who will be working remotely and do not have adequate equipment at home? ­

  • The Office of Technology Services has collected some laptops to distribute to faculty and staff who either do not already have CSN issued devices, or do not have a personal computer to use for remote working. Please note that if you do have your personal computer to work from, we ask that you use it as we have only a limited number of machines to lend.  If you have no other means of working remotely, you can request a laptop at https://at.csn.edu/form/laptop-request.

Will the book adoption program continue in summer and fall? 

Yes, the book adoption process for academic faculty remains unchanged.  Please utilize https://adoptions.efollett.com/ to complete your book adoptions.

Is there a web conferencing tool in Canvas?

  • Yes, under the conferences tab in courses you can access Big Blue Button for web conferencing.

Will Smarthinking Online 24X7 Tutoring still be available?

  • Yes, and the Centers for Academic Success has also trained our local tutors for the SmartThinking platform. 

How will the Nevada promise scholarship be affected, particularly because of mentoring and community service requirements?

How can I forward my phone if I am not on campus?

­Are there mental health services available to faculty and staff? ­

  • Yes, the Employee Assistance Program is available. Call 877-234-5151 to get assistance 24 hours a days, seven days a week or login at lifeworks.com. User ID: nshe; Password: eap

Will there be mail service on campus? If delivery continues, will there be someone on campus to receive the items?

  • The NLV and WC Mail Rooms and Receiving are operating at a minimal level.
  • No delivery of mail or packages available unless arrangements have been made with an essential service working on campus.
  • Despite deliveries not continuing at this time, all USPS mail and Receiving will be open to receive delivered mail and packages.
  • Delivery services will not conduct normal daily runs to mail stops nor service windows will be open.
  • If you are authorized to be on campus and need interoffice or USPS mail to get out, please drop it at one of the designated mail receptacles listed below. Mail services will be checking these boxes at least once a day to ensure processing critical outgoing mail. Drop boxes can be found at the following locations:
    • North Las Vegas Campus – N147 Mail Room
    • Charleston Campus – C138 Mail Room
    • Henderson Campus – B Lobby near the Security Office
  • If you or your department are waiting on mail, packages or shipments necessary for your operations, please let Mail Services know to keep an eye out for it and arrange delivery to you as soon as possible. If you need to contact Mail services for Delivery Service needs, staff can be reached Monday – Friday, 8 a.m. – 4 p.m. at the following extensions:
    • NLV Receiving - x4239
    • WC Receiving - x5766
    • WC Mail Room - x5721
  • Mail services will update you when normal delivery services resume.

How can classified employees process their book vouchers remotely?

  • Classified employee completes a Book Voucher Application form, signs, and emails Jennifer Cross in Human Resources;
  • CSN Human Resources approves or denies the requests and then emails the form to the requesting employee and the CSN bookstore manager;
  • The bookstore manager manually enters the approved dollar amount ($75 per course up to 6 credits hours) as a discount into the bookstore ordering system. Please allow 72 hours after CSN Human Resources’ approval for the bookstore manager to process the form and apply employee’s discount;
  • The employee can place their textbook order online at the Campus Bookstore. There will be a discount in their account at checkout. The employee must enter the employee ID number and select the discount option to redeem the discount; 
  • Textbooks under $75.00 will be paid for under the voucher program and the employee will not be charged for the purchase;
  • If there is a balance after the discount is applied, the employee must pay to complete the order; and,
  • The bookstore will ship the textbook(s) to the employee.
COVID-19 FAQ
For basic questions on COVID-19, including how the virus spreads, myths, symptoms, testing and how to protect yourself, visit the CDC FAQ page. Additional FAQs have been provided by the Nevada Division of Public and Behavioral Health.

Are there any confirmed cases in Nevada?

  • There are currently over 10,000 confirmed cases of COVID-19 in Clark County and 400 people have died, 489 have died state-wide. It is important for the public to follow the public health measures enacted by Governor Steve Sisolak. Everyone is urged to do their part to reduce the spread of COVID-19 in the community by avoiding all non-essential travel, social interactions, and staying at least at least 6 feet away from others. 

I am hosting an event on campus. Should I cancel it?

  • Please refer to the communication from CSN administration. All external events held on our campuses are officially canceled as of March 15. Any financial investment made by an external organization will be fully refunded. There is no current date for events to continue or rescheduling to take place.

If I become aware of someone who is diagnosed with coronavirus, what should I do?

Should I be concerned about sharing a bathroom?

  • The novel coronavirus is a respiratory virus, most easily transmitted through coughing and sneezing. Follow good hygiene practices, including frequently washing your hands and coughing/sneezing into a tissue, your elbow or sleeve. Use disinfectant wipes to sanitize sink handles, toilet handles and bathroom door fixtures after use and before you wash your hands. Visit the CDC website for hygiene recommendations.

What type of office cleaning should be done if there is a case of coronavirus?​​​​​​

  • While we have closed all campuses to non-essential personnel. As with any seasonal respiratory illness, routine cleaning is effective and will continue in areas where essential personnel are conducting business operations. CSN is increasing janitorial service rotations to provide more frequent surface disinfection in areas where essential personnel are working on campus to maintain basic operations.

If someone is coughing, should I be concerned?

  • Your risk is very low if you avoid sustained periods of close contact and practice good hygiene, including frequently washing your hands and avoiding touching your face. Visit the CDC website for hygiene recommendations.

Within the last 14 days, I was in close contact with someone who was diagnosed with coronavirus. I have no symptoms. Should I check in with anyone?

  • Individuals who have been in close contact with a coronavirus patient are required to self-quarantine for 14 days under the updated CDC guidance. If it is absolutely necessary for you to leave your place of residence, you should wear a mask.

Within the last 14 days, I was in an area where COVID-19 is present AND I am exhibiting fever, cough, difficulty breathing, and/or shortness of breath. What should I do? 

  • You should seek medical care. Call ahead before you go to a doctor’s office or emergency room, tell your doctor about your recent travel and your symptoms and avoid contact with others. If you are tested for COVID-19, you should stay home until you receive test results.

Within the last 14 days, I was in close contact with someone who was diagnosed with coronavirus AND I am exhibiting fever, cough, difficulty breathing, and/or shortness of breath. What should I do? 

  • You should seek medical care. Call ahead before you go to a doctor’s office or emergency room, tell your doctor about your recent travel and your symptoms and avoid contact with others. If you are tested for COVID-19, you should stay home until you receive test results.

Is CSN planning to quarantine students, faculty, or staff who have returned from a CDC-designated Level 3 Travel Health Notice country and are not exhibiting symptoms?

  • No. Anyone coming to the United States from a CDC-designated Level 3 Travel Health Notice country will need to follow after-travel health measures as directed by the CDC and SNHD for 14 days from their last day in that country.  

I am planning travel to a Level 3 Travel Health Notice country. What should I do?

  • CSN has halted university-sponsored travel to a Level 3 Travel Health Notice country until further notice. If you are considering personal travel abroad, be aware you may face unpredictable circumstances such as travel restrictions and challenges returning home or accessing healthcare while abroad. We urge you to consult the U.S. Centers for Disease Control and Prevention and U.S. Department of State prior to and during your trip, exercise caution when traveling to countries with Level 2 travel advisories and reconsider travel to countries with Level 3 travel advisories.

I recently returned from an area where COVID-19 is present and have symptoms consistent with coronavirus. What should I do?

  • If you get sick with fever (100.4°F/38°C or higher), cough or have trouble breathing, seek medical care. Call ahead before you go to a doctor’s office or emergency room, tell your doctor about your recent travel and your symptoms and avoid contact with others. For additional questions on monitoring your health, contact your local public health officials.

I have not traveled recently to an area where COVID-19 is present, but I have symptoms of respiratory illness. 

  • Students, faculty and staff who have symptoms of acute respiratory illness should consider seeking medical care. Call ahead before you go to a doctor’s office or emergency room, tell your doctor about your symptoms and avoid contact with others. If you are tested for COVID-19, you should stay home until you receive test results. If you have not been tested, you should remain isolated until symptoms subside, meaning:
    • A temperature of less than 100.4° F or 37.8° C, measured with an oral thermometer,
    • Showing no other symptoms for at least 24 hours and
    • No longer using fever-reducing or other symptom-altering medicines (e.g. cough suppressants).
Childcare Resources
  • Las Vegas Urban League Childcare – From March 17, 2020 thru April 13, 2020, childcare staff will be available by telephone and email to help clients apply for childcare. Please provide an email address for staff to respond to your request
  • Kidz Preschool –All 9 Kidz Preschool locations will remain open during the CCSD closure. $125 per week for school-age care. Limited space is available. Staff trained to follow SNHD hygiene practices. We have increased daily cleaning and sanitation of classrooms and lobby, focusing more on frequently touched and high traffic areas.
  • YMCA- Offering full-emergency childcare for first responders, military, hospital personnel and other essential staff that must report to work. Childcare will be provided at the Heinrich YMCA located at 4141 Meadows Lane, Las Vegas, NV 89107 from 6 a.m-8 p.m., seven days a week.
  • The Learning Center (TLC) - Currently providing Nevadans FREE online 30-day access to five courses. Interested individuals visit www.shop.tlclasvegas.com, select the “Free Demo” button, and follow the instructions.
Community Resources

Community Resources

CSN is committed to keeping you connected to resources during the COVID-19 pandemic.  Below are several community resources that may assist you during this time. For a more comprehensive list visit, visit Community Resource Guide.

National & State Coronavirus Updates

WELFARE ASSISTANCE

Organization

Website

Phone Number

State of Nevada Division of Welfare and Supportive Services

Apply online: https://dwss.nv.gov/

Call: (702) 426-4900

 

Supplemental Nutrition Assistance Program (SNAP) – Food Assistance

Federally funded program helping low-income families buy nutritious food from authorized retailers, also known as "Food Stamps."

Temporary Assistance for Needy Families (TANF) - Cash Assistance

Provides temporary cash assistance for needy families to care for dependent children in their own homes or in the homes of relative caregivers. Helps with  child care and transportation

Medicaid - Medical Assistance

Federal program administered by the state helping meet the cost of medical services for individuals receiving public assistance payments, and low income individuals and families.

Child Care Assistance

 

Assists low-income families, families receiving temporary public assistance and those transitioning from public assistance in obtaining child care so they can work. Resource and referral services are available to all Nevada families at no cost.

Energy Assistance (EAP)

 

Provides a supplement to assist qualifying low-income Nevadans with the cost of home energy. Eligible households receive an annual, one-time per year benefit customarily paid directly to their energy provider(s).

Child Support Enforcement Program

Nevada’s CSEP provides five basic services to both TANF and non-TANF families. They are 1) parent location; 2) establishing paternity for children born outside of marriage; 3) establishing financial and medical support orders; 4) enforcing support orders; and 5) collecting and distributing support payments. In providing these services, the birthrights of children are established, support is secured for children missing one or both parents, and the burden on Nevada taxpayers is reduced by offsetting the need for public assistance.

Click in:  https://accessnevada.dwss.nv.gov/public/landing-page to apply for benefits

Click in: https://dwss.nv.gov/ DWSS Website

Call in:  https://dwss.nv.gov/Contact/Welfare/ to reach our call center

CRISIS HOTLINES

Organization

Website

Phone Number

Crisis Support Services

cssnv.org

800-273-8255

Suicide Prevention Hotline

https://suicidepreventionlifeline.org/

800-273-8255

Domestic Violence

Chat at the www.thehotline.org

800-799-7233

TTY 1-800-787-3224

 

HOUSING ASSISTANCE

 

Organization

Location

Phone Number

Family Promise

320 S 9th St Las Vegas, NV 89101

702-638-8806

Help of Southern Nevada

1640 E Flamingo Rd, Las Vegas, NV 89119

702-369-4357

Lutheran Social Services

73 Spectrum Blvd  Las Vegas, NV 89101

702-639-1730

Economic Opportunity Board of Clark County

330 W. Washington Ave. Suite 101

Las Vegas, NV 89106

702-445-7105​

HopeLink of Southern Nevada (Henderson residents only)

178 Westminster Way

Henderson, NV 89015

702-566-0576 ext 303​

 

SHELTERS

Organization

Website

Phone Number

Catholic Charities of Southern Nevada

www.catholiccharities.com

702-385-2662

Family Promise of Las Vegas

familypromiselv.com

702-638-8806

 

 

Salvation Army

https://www.salvationarmysouthernnevada.org/

Family Services

Las Vegas -702-649-8240

Henderson – 702-565-9578 X 1224

Mesquite – 702-345-5116

Pahrump – 702-727-5093

TRANSPORTATION

Organization

Website

Phone Number

Regional Transportation Commission of Southern Nevada

 

https://www.rtcsnv.com/

 

800-228-3911

Para Transit Services

https://www.rtcsnv.com/

702-228-4800

Help of Southern Nevada

helpsonv.org

702-369.4357

Enterprise Rent-A-Car

Travel assistance to get home from out-of-state for 18 yr and older college students

Contact any local branch

 

 

Salvation Army

https://www.salvationarmysouthernnevada.org/

Family Services

Las Vegas -702-649-8240

Henderson – 702-565-9578 X 1224

Mesquite – 702-345-5116

Pahrump – 702-727-5093

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

MISCELLANEOUS

Organization

Website

 

U.S. Senator Catherine Cortez Masto’s COVID-19 Resource Guide

https://www.cortezmasto.senate.gov/imo/media/doc/03.22.20%20COVID%2019%20Resource%20Guide%20FINAL.pdf

United Way of Southern Nevada

HELP Services

https://www.uwsn.org/COVID19

use the GET HELP Link

Delivering with Dignity from United Way Service intended to assist people struggling with poverty who are most at risk for contracting coronavirus if they leave their homes

To request service from the program, contact the United Way of Southern Nevada at (702) 892-2300 or by email at

Battle Born Resource Guide

 

https://txts.link/2vzIoVG?q=yqgQsFK5vz

Price Gouging in Nevada -

Nevada AG Office

report online at
https://t.co/CwrmeYsAx2

775-684-1100

Parents PBS

How to Talk to Your Kids About Coronavirus

https://www.pbs.org/parents/thrive/how-to-talk-to-your-kids-about-coronavirus

Wellness in the Face of Coronavirus Uncertainty

https://afsp.org/taking-care-of-your-mental-health-in-the-face-of-uncertainty/

CVS -waived delivery fees for prescription and everyday essentials

https://www.cvs.com/content/delivery

Employer & Self Employed Resources

Small Business Owner’s Guide to the CARES Act

Coronavirus (COVID-19): Small Business Guidance & Loan Resources with information and links to the following content:

  • Paycheck Protection Program
  • Economic Injury Disaster Loans and Loan Advance
  • SBA Debt Relief
  • SBA Express Bridge Loans
  • Guidance for Businesses and Employers
  • SBA Products and Resources
  • Government Contracting
  • Local Assistance

Department of Business & Industry – Has a virtual Resource Center with information to help start or grow your business in Nevada. Visit http://business.nv.gov/Resource_Center/Business_Resource_Center_New/.

Department of Labor (DOL) – Has compliance assistance materials to help workers and employers understand their rights and responsibilities under the Worker Adjustment and Retraining Notification Act (WARN) https://www.dol.gov/agencies/eta/layoffs/warn.

Nevada Department of Employment, Training & Rehabilitation (DETR) – FREE rapid response program assisting employers if they have to lay off employees or shut down. Call (775) 284-9660 or (775) 684-0362 or email us.

Emergency Supply, Manufacturing, Coordination, & Communication - Senator Cancela working with Nevada companies to produce much needed emergency, manufacturing, coordination, and communication supplies. Businesses should email the Senator.

Governor’s Office of Economic Development (GOED) - GOED has created an online business resource page. Visit https://www.diversifynevada.com/additional-resources/covid-19-disaster-response-online-business-resources/.

Link to Senator Jacky Rosen’s COVID-19 NEVADA Resource Guide, COVID-19 Small Business Assistance, and COVID-19 Health Information
 
Las Vegas Global Economic Alliance (LVGEA) - Resources for businesses impacted by COVID-19 collected from local, state, and federal sources at https://www.lvgea.org/covid19/.

Nevada JobConnect - Employers who may have open positions to fill, please call the Nevada JobConnect Business Services Office at 702.486.0129. You may also access the process to post a job at: https://nevadajobconnect.com/Page/Post_a_Job_Opening.

Professional Beauty Association (PBA) – Created a new fund to assist those in the profession affected by the COVID-19 crisis. Visit https://pbacharities.wufoo.com/forms/z16sfdhi0st99bn/?fbclid=IwAR0L5JRVcgexUvJcam4DR6UmqcAN3YHUU5Z73LqZhsFex3jLuiPUbrxSCMo.

Small Business Assistance - Small Business Administration (SBA) announces Economic Injury Disaster Loan program to provide small businesses with working capital loans up to $2 million. Apply at https://www.sba.gov/funding-programs/disaster-assistance.

TechImpact - Has free resources to help nonprofits prepare staff for working remotely. Their Education and Outreach team has created a website: https://preparerespondserve.org/.

Updates in response to the COVID-19 outbreak: http://business.nv.gov/News_Media/COVID-19_Announcements/.

US Chamber of Commerce - Created an “At-A-Glance-Guide” for small business emergency loans at http://online.fliphtml5.com/krha/iyll/#p=4.

US Department of Treasury - Supporting businesses impacted by COVID-19. Learn more details regarding Paycheck Protection Loans at https://home.treasury.gov/cares.

Vegas Chamber - COVID-19: Updates & Resources Crafted for Vegas Chamber Members at https://www.vegaschamber.com/covid-19/.

Latin Chamber of Commerce- Emergency Loans Small Business Guide
The passage of the CARES Act, allows $350 billion to help small businesses keep workers employed amid the pandemic and economic downturn. Go to http://online.fliphtml5.com/krha/iyll/#p=1 for general guidance provided by the Latin Chamber of Commerce and prepared by the U.S. Chamber of Commerce.

SBA – U.S. Small Business Administration and COVID-19 Small Business Guidance and Loan Resources
Resource includes information on Coronavirus Funding Options, Guidance for Businesses and Employers, Local Assistance, Joining the SBA’s Relief Efforts, SBA Products and Resources, and Government Contracting. Go to https://www.sba.gov/page/coronavirus-covid-19-small-business-guidance-loan-resources

UNR Business Development Program COVID-19 Webinars – Links to webinars focused on small business owners and coping with COVID-19, taking control and improving cash flow, business credit and funding. https://extension.unr.edu/program.aspx?ID=181

Employment & Benefit Assistance

***IRS has extend the filing deadline and federal tax payments regardless of amount. The new Tax Day is July 15. Visit IRS at: https://www.irs.gov/coronavirus

US Department of Treasury - Supporting businesses impacted by COVID-19. Learn more details regarding Paycheck Protection Loans at https://home.treasury.gov/cares.

Economic Impact Payment Access Guide

Stimulus Check FAQ Sheet from the Legal Aid Center of Southern Nevada

State of Nevada Unemployment Office/Insurance

You do not have to be unemployed to file a claim in Nevada; if your hours are reduced, you can file for lost income. Apply online 24/7 at http://ui.nv.gov/home.htm, the fastest and most convenient way to file.

UI Written Claims Guide: http://ui.nv.gov/PDFS/UINV_Claimant_Guide.pdf

To calculate your projected benefit please reference this link: https://fileunemployment.org/nevada/nv-calculator/

Claimant Frequently Asked Questions (FAQ): https://detr.nv.gov/Page/COVID-19_(Coronavirus)_Information_for_Claimants_and_Employers

For Documents that need to be sent to the UI Office of DETR use the following mailing address and/or fax number:

Department of Employment, Training, and Rehabilitation
2800 St. Louis Ave
Las Vegas, NV 89104
Fax: 702-486-7987

Claimants are encouraged to use our callback feature (Monday through Friday from 8:00am to 8:00pm) which allows callers to maintain their place in line and receive a callback when the next representative is available.

Claimants are further encouraged to file new claims, reopen existing claims, and file weekly claims through the easy-to-use UInv online self-service claim filing system. Claimants can register to use the UInv self-service system by accessing ui.nv.gov. In addition to claim filing, the UInv selfservice system allows users to easily track UI benefit payments, receive general information regarding claim status, check remaining claim balance, and access 1099G tax forms.

More DETR Unemployment FAQs

Contact Congressman Horsford office at 702-963-9360 for more info.

The Nevada Department of Employment, Training and Rehabilitation (DETR) Call Center will have expanded hours (M-F) for those unable to file online. 

UI Claim Information, Related Questions and Telephone Filing:

  • North (775) 684-0350/Fax (775) 684-0338
  • South (702) 486-0350/Fax (702) 486-7987
  • UI Telephone: (702) 486-0350 or (888) 890-8211
  • Rural Nevada & Out-of-State - (888) 890-8211 Toll Free
  • Username/Password Reset (ONLY): (702) 486-3293

The Spanish version of the Nevada Department of Employment, Training and Rehabilitation (DETR) instructional Unemployment Insurance (UI) video entitled "Cómo Crear Una Cuenta UINV Del Seguro De Desempleo De Nevada En Línea" (“How to create a Nevada Unemployment Insurance UINV account online.”) is now live on YouTube. This video guides filers through their online account as they navigate the UINV claimant site.

Unemployment Insurance Appeals Offices:

  • Southern Nevada: Tel (702) 486-7933 Fax (702) 486-7949
  • Southern Nevada: Tel (866) 626-0629 Toll-Free

Mail:
Nevada Department of Employment, Training and Rehabilitation (DETR)
500 East Third Street
Carson City, NV 89713

Technical Assistance ONLY with online UI claim filing. (For questions about your claim, use phone numbers above under UI Claim Information.)
Email: Contact Us
When reporting specific UI claim problems via email, please include your full name and only the last four digits of your social security number.)
By phone: (775) 684-0427 (8:00 am to 5:00 pm Pacific Time)

Login or PIN Assistance ONLY - Monday through Friday, 8:00am to 5:00 pm, except holidays

  • Northern Nevada: Tel (775) 687-6838
  • Southern Nevada: Tel (702) 486-3293

Debit Card PIN Assistance
Tel (888) 339-8569
www.bankofamerica.com/nevadauidebitcard

Para traducción al español (Spanish Language Interpretation)
Norte de Nevada: Tel (775) 687-8148
Sur de Nevada: Tel (702) 486-2957
Número de llamada gratuita: (888) 887-8147

DoNotPay APP helps you get your claim processed for free. The app features a chatbot that asks you questions to gather the information necessary to apply for state unemployment insurance. It then mails in a paper application or submits the information by fax or through the state's unemployment website during off-peak hours. Visit https://donotpay.com/learn/unemployment-insurance-checklist

Relief for Workers Affected by Covid 19 - Cares Act (English)

Alivio Para Trabajadores Afectados por Covid 19 – CARES Act Diagrama (Spanish)

One-Stop Career Center - public employment offices with workforce information and education offices.

For telephone or online application only:

6330 W Charleston Blvd, Las Vegas, NV 89146 - (702) 822-4200 or email: Contact Us

Health Insurance - Extended enrollment period for qualified persons who missed the Open Enrollment Period; runs March 17, 2020 to May 15, 2020​.

Economic Opportunity Board (EOB) - For Emergency rent and utility assistance 

Bartender Emergency Assistance Program

Bartenders or families of bartenders are eligible to apply for emergency grants to offset economic distress from lay-offs, furloughs, or other coronavirus-related job loss.

Contact: 855-655-8724

Employment Opportunities

All listings subject to change.

PLI Cards - 1220 Trade Drive, North Las Vegas, NV 89030; https://www.plicards.com/careers

Barclay Cards - hiring for apprenticeship position online only - https://search.jobs.barclays/ and search Henderson, NV

U. S. Census - https://www.jobhat.com/; Call Suzanne Reed at 702.573.2547 or Migna Woodard at 702.216.1135 for help with application.

Costco - https://www.costco.com/jobs.html

Whole Foods - https://careers.wholefoodsmarket.com/global/en

Sam’s Club - https://careers.walmart.com/?xid=ftr:careers

Pepsi - https://www.pepsicojobs.com/main

Target - https://corporate.target.com/careers/

Albertsons - https://www.albertsonscompanies.com/careers/albertsons-careers.html

Lowes - https://jobs.lowes.com/?_gl=1*51vdlq*_gcl_dc*R0NMLjE1ODQ1NTY5OTEuQ0xPejVlUFdwT2dDRlYtWHhRSWRkNTRFWGc

Vons - https://www.albertsonscompanies.com/careers/vons-careers.html

Dominos - https://jobs.dominos.com/dominos-careers/

Dollar Generalhttps://www.careerarc.com/job-map/dollar-general-corporation/campaign/45977

Clark County School Districthttps://docs.google.com/forms/d/e/1FAIpQLSer4kbDh2Tb3JJosYyhZBDXi1nZvJJc7ucG6pTHWTDT1V9vLQ/viewform

Walgreenshttps://jobs.walgreens.com/

Williams-Sonomahttps://www.williams-sonoma.com/wsimgs/ab/images/i/202011/0006/images/pdf/customer-service/WSI_Application.pdf. Printable application that can be taken to any local William-Sonoma, Pottery Barn, West Elm, Rejuvenation, or Mark and Graham store.

Travel Centers of America - https://ta‐petro.jobs.net/ 

7-Eleven - https://careers-7-eleven.icims.com/jobs/search?ss=1&searchLocation=12781-12812-LAS+VEGAS

Amazon - https://bit.ly/2vuXhsj; https://www.amazon.jobs/en/

United States Postal Servicehttps://about.usps.com/careers/welcome.htm

U.S. Small Business Administration (SBA)https://www.sba.gov/page/disaster-response-jobs-sba?utm_medium=email&utm_source=govdelivery. Positions include: Call Center Customer Service Representative, Document Preparation/Legal Review/Loan Closings, Loan Processing/Credit Analysis/Mortgage Underwriting, and Program Support

Financial Institution Assistance

Fanny Mae Mortgage - Working with homeowners affected by COVID-19 with forbearance plans to reduce or suspend mortgage payments for a certain period. For additional information go to https://www.knowyouroptions.com/covid19assistance.

Freddie Mac Mortgage - Extending assistance to those impacted by COVID-19. For additional information go to: https://myhome.freddiemac.com/own/getting-help-disaster.html.

CITI -  Starting on March 9, 2020, for an initial 30 days, the company’s response to coronavirus website indicates the following:

Retail Bank Customers: Fee waivers on monthly service fees; waived penalties for early CD withdrawal.

Retail Bank Small Business Customers: Fee waivers on monthly service fees and remote deposit capture; waived penalties for early CD withdrawal

Eligible Credit Card Customers: Credit line increases and collection forbearance programs available

Eligible Mortgage Customers: Range of hardship programs available through Cenlar FSB, the company’s mortgage service provider, Call Cenlar at 1-800-2CENLAR (1-800-223-6527) Monday-Friday 8:30am – 8pm ET and Saturday 8:30am – 5pm ET

Wells Fargo - States in its response to the coronavirus disease website that customers experiencing hardship due to the pandemic can call 1-800-219-9739 and speak with a specialist about options available for consumer lending, small business and deposit products.

U.S. BANK - Posted several products on its website offering a discount to help those affected by COVID-19. It is also directing customers in need of “additional support” to reach out to 888-287-7817.

Capital One – Urges customers on its website to take advantage of digital options whenever possible, and to share its Contact Us page as a resource with those in need brought on by coronavirus.

PNC Bank – Asks customers on its website encountering hardship due to coronavirus to discuss an array of hardship relief options by calling 1-888-762-2265 (7:00 a.m. to 10:00 p.m. ET Monday – Friday AND 8:00 a.m. to 5:00 p.m. ET Saturday & Sunday). 

Truist (Merger between SunTrust & BB&T) – Announced on its website  that its team is committed to working with clients to reduce financial stress.

Heritage SunTrust clients contact 800-SUNTRUST (800-786-8787)

Heritage BB&T clients contact 800-226-5228

Discover – Company extending relief to qualified customers experiencing financial difficulty caused by Coronavirus.  Customers may receive assistance related to payment timing, fees and late payments.  Access relevant phone numbers and answers to related COVID-19 questions at https://www.discover.com/coronavirus/.

Nelnet – The student loan servicer announced on its relief effort website that it has options to reduce or postpone payments, apply for deferment or apply for forbearance. To access relief information, go to Nelnet.com, email, or call 888.486.4722 from 8 a.m. to 10 p.m. (Eastern) Monday – Friday.

Navient – This major student loan servicer’s website encourages clients impacted by the coronavirus to call 888-272-5543 to explore payment options.

SoFi – Its website lists service-specific contacts and resources in response to the coronavirus.

For hardship relief and support contact MOHELA at 877-292-7470 or send a secure message through sofi.mohela.com 

For support related to personal loan payments call the Hardship Relief Team at 855-456-7634

Food Assistance & Groceries

Clark County School District in partnership with Three Square provides breakfast and lunch (Monday-Friday, 8 – 11 a.m.) to students who receive free meals. A child is no longer required to be present at the pickup location. Parents and/or guardian may pick up food with a student ID card or provide the following information: 1) Name(s) of students, 2) Student ID number(s), 3) School location(s), and 3) Grade level(s) of students. To locate a site near you, visit http://ccsd.nutrislice.com.  There are also changes to some Three Square Food Bank sites located at CCSD schools. Please visit http://ccsd.net for the latest information.  

Three Square Food Bank established a Coronavirus Emergency response with food distributions at 43 emergency sites. For a complete list of Three Square’s emergency food distribution sites and hours of operation, visit https://www.threesquare.org/help. Contact: 702-644-3663.

Help with Dog and Cat Food -Hearts Alive Village - Free/discounted food for companion pets of individuals experiencing financial difficulties due to Covid-19. Call 702-870-0065 and listen for prompt #6.  The store is located at 1750 South Rainbow Blvd. #4 Las Vegas, 89146

Assisting seniors over 60 - 702-765-4030, Monday-Friday, 9 a.m. - 5 p.m.

Community Walk-in Food Pantries

Catholic Charities of Southern Nevada

1501 N. Las Vegas Blvd.,

Las Vegas, NV 89101

Monday – Saturday 8 a.m. - 4 p.m.

Our Savior’s Lutheran Church

59 Lynn Ln.,

Henderson, NV 89105

Monday, Wednesday & Friday 12:30 - 2 p.m.

Central Church

1001 New Beginnings Dr., Henderson, NV 89011

Sunday & Wednesday - 8 a.m.

St. Therese Center

215 Palo Verde Dr., Henderson, NV

Monday - Thursday 8 a.m. - 3 p.m.

Friday - 8 a.m. - Noon.

City Impact

950 E. Sahara Ave.,

Las Vegas, NV 89104

Tuesday – Thursday -10 a.m. - 12 p.m.

Truth Christian Ministries

5101 N. Rainbow Blvd., Las Vegas, NV 89130

Saturday - 7 - 9 a.m.

International Church

6610 W. Katie Ave., Las Vegas, NV 89103

Tuesday 4 - 5:30 p.m.

Thursday Noon - 4 p.m.

Last Saturday of the month 11 a.m. - 1 p.m.

Veterans Village

1150 S. Las Vegas Blvd., Las Vegas, NV 89104

Sunday - 12 - 1 p.m.

Monday, Wednesday & Friday

Noon until food is gone

Calvary Downtown Outreach

2101 E. Owens Ave., North Las Vegas, NV 89030

Wednesday & Thursday 10 a.m. - Noon

East Valley Family Services

  1.  

HopeLink of Southern Nevada
702.566.0576

Lutheran Social Services of Nevada
702.639.1730

Salvation Army Southern Nevada ▪ Las Vegas: 702.649.8240 ▪ Henderson: 702.565.9578 ▪ Mesquite: 702.345.5116

Jewish Family Service Agency

702.732.0304

 

Pop-Up Food Pantry - https://thejustoneproject.org/pop-up-%26-give-locations

Just One Project Pantry – Serving seniors 60+ ONLY. Open Weekly on Monday, Wednesdays & Fridays by appointment only. To make an appointment call: (702) 462-2253 or go online at https://thejustoneproject.org/senior-food-market#dc127ba5-e162-426d-852f-afaea223800a 

Served Meals

Catholic Charities of Southern Nevada: 702.385.2662

HELP of Southern Nevada: 702.369.4357

Salvation Army Southern Nevada ▪ Las Vegas: 702.649.8240

Food Vouchers

Nevada Partnership for Homeless Youth: 702.383.1332

Veterans/Share Village Food Pantries:

Pantry at 50 N. 21st St. is open from noon to 1 p.m. Monday and Wednesday. On Saturday, it’s open from 10 a.m. to noon.

Pantry at apartment complex on 1150 Las Vegas Blvd. South is open Sunday from noon to 1 p.m.

Delivering with Dignity Program – delivers meals as a last resort to the community's poorest and most vulnerable residents who meet the following criteria:

  • Highest risk for being exposed to coronavirus if they leave their homes
  • Have no relatives or friends who can help them acquire groceries
  • Aren’t being served by any other community agency for food provision
  • Financially unable to meet their food needs without leaving their homes and cannot afford to order takeout or delivery services

Callers dial the toll-free number (888) 603-3548 and will be asked to leave a message with their name and telephone number. Call takers are sorting through a backlog of requests for service.

Covid-19 Patient Support (English) - Community assistance (such as grocery delivery and medical services through UNLV School of Medicine) for households with a COVID-19 patient. 

Apoyo a Pacientes con COVID-19 – Asistencia comunitaria (como entrega de comestibles y servicios médicos a través de la Facultad de Medicina de UNLV) para hogares con un paciente COVID-19.

Suporta ng Covid-19 Pasyente (Tulong Tawagan) - Tulong sa komunidad (tulad ng paghahatid ng grocery at serbisyong medikal sa pamamagitan ng UNLV School of Medicine) para sa mga kabahayan na may isang pasyente na COVID-19.

FREE Baby Food, Diapers and Other Baby Supplies

Saint Jude’s Ranch for Children
Free diapers, infant formula, and food- Tuesdays and Thursdays
2685 South Rainbow Boulevard
Las Vegas, NV, 89146​

Lutheran Social Services of Nevada
Maternity and baby clothing, diapers, formula, wipes, hygiene
73 Spectrum Boulevard
Las Vegas, Nevada 89101
702-639-1730

United Labor Agency of Nevada
1201 North Decatur Boulevard
Las Vegas, NV, 89108
702-648-3500

Catholic Charities of Southern Nevada
Diapers, free baby supplies, toys for kids, food
1501 Las Vegas Boulevard North
Las Vegas, NV, 89101
702-387-2291

First Choice Pregnancy Services
Free pregnancy tests, consultation, ultrasounds, and referrals
860 East Sahara Avenue
Las Vegas, Nevada, 89104
702-294-2273

Christ the King Catholic Community
Baby pantry known as Manna Cupboard
4925 South Torrey Pines Drive
Las Vegas, Nevada, 89118
702-871-1904

HELP of Southern Nevada
Free baby wipes, diapers, prenatal vitamins, and other supplies
1640 East Flamingo Road
Las Vegas, NV 89119
702-369-4357

Clark County WIC Vouchers
Vouchers to pay for nutritional foods and formula.
3838 Meadows Lane, Las Vegas, NV, 89107 - 702-646-5600
3603 North Las Vegas Boulevard, Las Vegas, NV, 89115 - 702-643-2515
Address: 1000 East Sahara Avenue, Las Vegas, NV, 89104 - 702-358-2100
1799 Mount Mariah Drive, Las Vegas, NV, 89106, - 800-787-2568
6480 West Flamingo Road, Las Vegas, Nevada, 89103 - 702-476-3561

FREE Meals at Local Eateries for Kids Affected by School Closures:

Aloha Kitchen - Chicken teriyaki bowls for kids (with student ID) between 2 – 4 p.m. at designated locations and days until April 3rd:

  • Monday: Aloha Kitchen, 2605 S. Decatur Blvd Sahara & Decatur
  • Tuesday: Aloha Kitchen, 8150 S Maryland Parkway Windmill & I-215
  • Wednesday: Aloha Kitchen and Bar 2605 S Decatur Blvd Sahara & Decatur
  • Thursday: Aloha Kitchen, Maryland Parkway at UNLV 4745 S Maryland Parkway
  • Friday: Aloha Kitchen 4466 E Charleston Blvd

Cereal Killerz Kitchen- Free build your own waffle for children (no questions, no purchase), Noon – 3 p.m., show staff member the post: https://www.instagram.com/p/B9z92YKn7f9/

Griddlecakes and Stacks & Yolks - Pancake, eggs and home fries to kids (no questions asked). Monday - Friday 11 am - 1 pm

Griddlecakes Locations:

  • 9480 S. Eastern Ave #170, Las Vegas, NV 89123
  • 6085 S. Fort Apache Rd, Las Vegas, NV 89148
  • 6584 N. Decatur Blvd., Las Vegas, NV 89131

Stacks & Yolks Locations:

  • 3200 N. Jones Blvd., Las Vegas, NV 89108
  • 7150 S. Durango Dr. #140, Las Vegas, NV 89113

Smoked Burger and BBQ - Kids menu FREE 7 days per week. Valid for 30 days: https://www.instagram.com/p/B91PwPcHci4/

Settebello Las Vegas – As long as CCSD school closures are in effect, any student enjoys free lunch pizza from 11 a.m. - 3 p.m.: https://www.instagram.com/p/B9zn6vsnRlm/

Bluem Vegas - provide free food for all kids 12 and under from 3 pm - close until further notice. Choice of: buttered Noodles, Cheese Burger & Fries, Chicken Tenders & Fries, Grilled Cheese & Fries

My Garage - for two weeks will be offering free Junior cakes for children between Pre-K to 5th grade, Monday through Friday, 10 a.m. to Noon (pick up only): https://www.instagram.com/p/B90aWFPHXqI/, 5770 Centennial Center Blvd., Las Vegas, NV 89149 Suite 145

Serving our Kids Foundation (weekend meals) servingourkids.org,  702-358-1056

Supplemental Nutrition Assistance Program (SNAP) at 800-221-5689

Women, Infants and Children (WIC)  COVID-19 formula supply at 800-8-NEV-WIC

GROCERIES
All grocery stores, restaurants, banks, and gas stations remain open. Several restaurants are also offering take-out and delivery deals.

  • The Just One Project emergency food assistance at 702-462-2253.
  • College students in Las Vegas offer to shop for at-risk people; to volunteer or request help, visit their Facebook page, send an email to Contact Us, or call 702-526-9856.
  • Senior Shopping:
    • State department offers hotline for seniors who need assistance with shopping
      1-800-432-2080
    • Smith’s will be allowing seniors (60+) to shop early on Mondays, Wednesdays, and Fridays from 7 – 8 a.m.
    • Several stores are offering special shopping for seniors. For a complete list go to https://michellemortensen.com/covid19

Retail Food Information

Help With Utility Bills

NVENERGY suspends disconnects for nonpayment, waives late fees and deposits, offers payment plans, and makes allowances for those experiencing financial hardships due to COVID-19 or for those whose health is impacted by COVID. If this applies to you, please contact us so we can help: 702-402-5555 or visit https://www.nvenergy.com/contact-us/ or https://www.nvenergy.com/assistance.

SOUTHWEST GAS suspends service disconnects for delinquent and/or non-payment. Payment plans are available. Call 877-860-6020 Monday through Friday 7 a.m. to 6 p.m. (hearing impaired should call 711) or visit https://www.swgas.com/en/home.  

LAS VEGAS VALLEY WATER DISTRICT suspends customer shutoffs for delinquent and/or non-payment. Payment plans available. Contact: 702-870-4194

COX COMMUNICATIONS will not terminate services; will waive late fees; will open wi-fi hotspots Contact: 1-844-221-3930

AT&T will not terminate residential or small business customer wireless service, broadband or phone due to payment inability caused by the coronavirus pandemic Contact: 1-800-288-2020.

Información en Español de COVID-19

1) Para asistencia y apoyo a hogares con un paciente de COVID 19 llame al 702-592-0056 o envié un correo electrónico a Contact Us.

2) Información en Español de COVID-19 del Caucus Legislativo Hispano de Nevada (Nevada Hispanic Legislative Caucus at https://www.ayudanevada.com/. Información de ayuda comunitaria sobre:

Technology / Connectivity

Free Comcast Xfinity Internet

  • Currently offering its Internet Essentials program free for two months to new customers.
  • Wi-Fi hotspots are also open and free to use by anyone.

Free Charter Spectrum Internet

  • New customers with K–12 and/or university students in the household get the first two months of internet free. Installation fees for those who qualify for the offer. Call 1-844-488-8395 to enroll.
  • Wi-Fi hotspots are also currently open and free to use.

Free Altice Internet

  • Providers Suddenlink and Optimum offer 60 days of free internet service with speeds up to 30 Mbps for households with K–12 or college students. To sign up, call 1-866-200-9522 if you live in an area with Optimum internet service, or call 1-888-633-0030 if you live in an area with Suddenlink internet service.

Free Low-income Internet from Cox

  • Until May 12, 2020, Cox is offering the first month of its low-income internet program, Connect2Compete, for free. The internet service is also providing free phone and remote desktop support for technical support during that time.
  • For those that do not qualify for Connect2Compete, Cox has offered:
    • First month of Starter Internet free
    • Then only $19.99/mo. in months 2-12
    • Includes free self-install and modem rental
    • No annual contract required
    • Use same link above, click on 'Don't Qualify' button
  • Hotspots will be open to help keep the public connected in this time of need.
  • Cox will not terminate service to any residential or small business customer due to inability in paying brought on by coronavirus pandemic disruptions. Cox will also waive late fees for residential and small business customer challenged by the coronavirus pandemic.
  • Contact: 1-844-221-3930

FCC agreement states that providers will waive late fees, not cutoff service for lack of payment, and open hot spots. 

T-Mobile COVID-19 response: follows FCC agreement, plus unlimited data to existing customers. 

AT&T COVID-19 response: offers open hot spots, unlimited data to existing customers, and $10/month plans to low-income families

Verizon COVID-19 response: no special offers but following the FCC agreement.

Sprint COVID-19 response: follows FCC agreement, provides unlimited data to existing customers, and starting Tuesday, 3/17/2020 will allow all handsets to enable hot-spots for 60 days at no extra charge.

Chrome Extensions for Struggling Students and Special Needs available to all.

For updated information of the above and a list of programs for low-income internet visit this site: https://www.highspeedinternet.com/resources/are-there-government-programs-to-help-me-get-internet-service

Free Wi-Fi at the Las Vegas Library

  • While the Library itself will be closed, the Wi-Fi extends into the libraries’ parking lots for customer remote use.
  • Library cardholders utilize https://lvccld.org/ to take advantage of vast collection of digital resources, which are available 24/7. Includes downloadable eBooks and audiobooks, streaming music, TV shows, databases, and eResources such as Lynda.com, Rosetta Stone, and Socrates (helps kids in grades K-5 improve their knowledge base outside of school, while having fun playing games).
Temporary Loan Reprieve

Student Loan Borrowers


Borrowers of Federally Held Student Loans - interest rates set to 0% through Sept. 30, 2020 AND each borrower has the option to suspend payments for at least two months during the national emergency. This will allow borrowers to temporarily stop their payments without worrying about accruing interest.

Visit StudentAid.gov/coronavirus for details.

For other efforts by the Department of Education to address the COVID-19 emergency, visit ed.gov/coronavirus.

Cancelled loan obligation - The Department of Education will cancel a borrower’s loan obligation if a borrower withdraws from an institution of higher education as a result of a qualifying emergency. This applies to the portion of the loan attributable to the payment period.

Government will cease taking wages, tax refunds, and Social Security benefits from federal student loan borrowers whose loans are in default. A defaulted loan is one that has been delinquent for more than 270 days. 

Private collection agencies were told to cease collection retroactively from March 13 and to continue the halt "until further notice."

Department of Education will not refer newly defaulted accounts to the Department of Treasury, which manages the seizure of tax refunds and Social Security benefits. For example:

Nelnet – The student loan servicer announced on its relief effort website that it has options to reduce or postpone payments, apply for deferment or apply for forbearance. To access relief information, go to Nelnet.com, email, or call 888.486.4722 from 8 a.m. to 10 p.m. (Eastern) Monday – Friday.

Navient – This major student loan servicer’s website encourages clients impacted by the coronavirus to call 888-272-5543 to explore payment options.
 

Veteran & Military Program Assistance

Questions about rights and resources, visit https://veterans.nv.gov/benefits-and-services/.

Office of Military Legal Assistance offering free legal assistance and pro bono private legal counsel for civil matters. Visit http://nvagomla.nv.gov/.

PenFed Foundation COVID-19 Emergency Financial Relief Program provides financial assistance to all veterans, active military service members and those currently serving in the National Guard who are experiencing financial setback due to the effects of the pandemic. If interested in financial support, visit https://penfedfoundation.org/apply-for-assistance/coronavirus-emergency-financial-assistance/.

Contact the VA Education Call Center at 1-888-442-4551, Monday through Friday from 6 a.m. to 3 p.m., or follow them on Facebook at https://www.facebook.com/gibillEducation/.