The Centers For Disease Control and Prevention (CDC) and the Southern Nevada Health District (SNHD) have valuable information about the status of the virus in the United States. The SNHD recommends the Johns Hopkins website for COVID-19 global case tracking as the most correct/current information available. We are following the CDC’s guidance and taking precautions as necessary. We continue to closely monitor all updates.  

Please keep in mind the impact of COVID-19 is worldwide but may also affect our friends and the lives of families all around us. And while there is growing fear and misinformation surrounding the coronavirus, CSN supports all students, faculty and staff members regardless of their ethnicity or background. Students in need of support are encouraged to contact Counseling & Psychological Services (CAPS) and all members of the CSN community should report acts of bias or discrimination to the Office of Institutional Equity & Title IX.  



 

Student FAQ

What will remain open and available at CSN?

How long will this last?

  • Initially, NSHE directed that all non-essential employees and operations at all system institutions shall close for at least 30 days. On March 25, NSHE Chancellor Thom Reilly instructed all system institutions to extend remote instruction through the end of the spring semester. As of April 1, the 

I am work study student on paid administrative leave. Will I be paid through the end of the semester if we don’t come back to campus?

  • Yes, we will continue paying federal work study recipients their wages through the end of the academic year if unable to continue their work.

If I have to withdraw due to a diagnosis of COVID-19, what do I do?

  • Please contact the financial aid office to submit any paperwork the institution may need you to file. Visit us online at https://www.csn.edu/financial-aid for contact information.

Will I be allowed to withdraw from classes and get a refund now that most of them have gone remote?

I understand I can’t get a refund, but will the will the deadline for withdrawing be extended?

  • The deadline to drop a class has been extended due to the ongoing COVID-19 crisis. The extended deadlines to drop a class and receive a grade of W, or to change from credit to audit, are as listed below:
    • Regular Academic Term: April 14
    • Second 8-week Session: May 1
    • Third 4-week Session: April 4
    • Fourth 4-week Session: May 9
  • If you are interested, please schedule an appointment with an academic advisor to discuss your options.

Will I be charged a late fee for my April payment plan installment?  

  • No. CSN will waive the late fee charged for April payment plan installment.

I don’t have a computer at home and I rely on the computer lab and libraries get my classwork done.  How can I take my courses online?

  • Students can access their courses on their smart phones via the Canvas application. Instructors can also access Canvas via the mobile application. Make sure to inform your instructor of your technology needs so we can see if there is a solution for your specific situation.

I was relying on going into the library to use or access my textbook. How do I access my textbook now?

  • CSN Libraries in committed to providing all services remotely, including access to textbooks in our reserves collection. You can Ask a Librarian if you need assistance with this. Please note that CSN Libraries do not own all textbooks, so this will be limited to our current reserves collection, and we can only provide a limited percentage of the book due to copyright.

Where can I access tutorials for Canvas?

Where should I go for technical support?

  • Please call the CSN Helpdesk at 702-651-4357.

Will graduation be canceled?

  • Our Spring Commencement Ceremony is postponed at this point. We will know more about al alternative date or celebration in the coming weeks as we receive more information. 

Will we be finishing the semester in a remote environment?

  • Yes, the decision has been made to finish all spring classes remotely.

Will there be a delay in completion of the semester?

  • We anticipate that the semester will complete on time in the current remote instructional mode.

Will summer enrollment continue?

  • We do not anticipate a delay in registration dates for the summer semester at this point. We will update students and faculty should there be any change. For now, you can search available summer courses online.

I am dually enrolled in high school and college classes; how does this affect me?

  • CCSD has closed their campuses as well.  This makes it impossible to offer the dual enrollment classes that are not already offered online. Please reach out to your respective high school dual credit program for more information.

I have an internship art CSN, how will I meet my hour requirements?

  • Please check with the academic department and instructor overseeing your internship.  Some internships were affected by the shutdown of all but essential services. Some internships in the community are continuing, albeit in a limited format.

What can I do if I don’t have internet access at home?

  • Some service providers are offering free or reduced internet services. Visit the Technology/Connectivity tab at https://at.csn.edu/covid-19  for more information.

I am renting textbooks via the CSN bookstore. Is the return deadline changing?

  • No.  Although campus locations are closed, books can be shipped back for free.  You can find instructions on how to do this, along with other information, in their COVID-19 FAQ document.

I lost my job but I am on a payment plan and have payment due in April.  Can you pause payment plans?

  • Payment plans are still in effect although April payment plan late fees have been waived. If you need further assistance, we encourage you to reach out to the Cashier’s Office to learn if there are other options available to you.

Will Smarthinking Online 24X7 Tutoring still be available?

  • Yes.
Employee FAQ

View the HR FAQ Document

Will CSN sites and centers be open?

  • Our campuses and learning centers are closed, but we are offering remote services. Only essential personnel will be on campus each week to maintain basic operations for our students.

For those few employees who will still come to campus, will custodial services continue?

  • Yes.  All areas with essential employees maintaining essential operation must be cleaned each day according to CDC guidelines.  

How long will this last?

  • Initially, NSHE directed that all non-essential employees and operations at all system institutions shall close for at least 30 days. On March 25, NSHE Chancellor Thom Reilly instructed all system institutions to extend remote instruction through the end of the spring semester.

What is CSN executive administration doing regarding COVID-19?

  • We have formed an incident management planning team to closely monitor the situation, liaison with the appropriate agencies and make recommendations to the CSN Policy Group so we can respond appropriately. Please refer to the Communications section above for all updates from leadership.

What if I am experiencing increased anxiety about coronavirus or am concerned about family in an area where COVID-19 is present?

How does our leave policy work in the current environment?

  • We realize the rapidly evolving environment requires flexibility in our leave practices. For employees whose childcare arrangements have been altered due to the closing of K-12 schools, Family Sick leave can be used. Children of employees should not be brought to the workplace for any reason. Read the newsroom blog article regarding leave and the HR memorandum on telecommuting.

If CSN faculty, staff or students are diagnosed with coronavirus, will we be notified?

  • Anyone who has been in close contact with an individual diagnosed with coronavirus will be contacted by public health officials. CSN will also keep the campus informed as appropriate.

Will police still be on duty?

  • Yes, University Police Services has officers on patrol, though some of its services have been impacted.

­What do employees do if they do not have internet at home?

  • Some service providers are offering free or reduced internet services. Visit the Technology/Connectivity tab at https://at.csn.edu/covid-19 for more information. Additionally, if you have access to a device, the public libraries are advertising free Wi-Fi in the parking lots.

I don’t understand much about computer technology. What can I do about learning to take classes or work remotely?

Where can I access instructor tutorials for Canvas?

Where should faculty and staff go for technical support?

  • Please call the CSN Helpdesk at 702-651-4357.

Will there be anyone available to help with Canvas?

­What is the process for obtaining laptops for those staff who will be working remotely and do not have adequate equipment at home? ­

  • The Office of Technology Services has collected some laptops to distribute to faculty and staff who either do not already have CSN issued devices, or do not have a personal computer to use for remote working. Please note that if you do have your personal computer to work from, we ask that you use it as we have only a limited number of machines to lend.  If you have no other means of working remotely, you can request a laptop at https://at.csn.edu/form/laptop-request.

Is there a web conferencing tool in Canvas?

  • Yes, under the conferences tab in courses you can access Big Blue Button for web conferencing.

Will Smarthinking Online 24X7 Tutoring still be available?

  • Yes, and the Centers for Academic Success are training our local tutors for the SmartThinking platform as well. 

How will the Nevada promise scholarship be affected, particularly because of mentoring and community service requirements?

How can I forward my phone if I am not on campus?

  • Please contact Jeffery Mitchell with OTS at Contact Us. He can remotely forward your work phone line to your cell phone.

­Are there mental health services available to faculty and staff? ­

  • Yes, the Employee Assistance Program is available. Call (877) 234-5151 or login at lifeworks.com. User ID: nshe; Password: eap

Will there be mail service on campus? If delivery continues, will there be someone on campus to receive the items?

  • The NLV and WC Mail Rooms and Receiving are operating at a minimal level.
  • No delivery of mail or packages available unless arrangements have been made with an essential service working on campus.
  • Despite deliveries not continuing at this time, all USPS mail and Receiving will be open to receive delivered mail and packages.
  • Delivery services will not conduct normal daily runs to mail stops nor service windows will be open.
  • If you are authorized to be on campus and need interoffice or USPS mail to get out, please drop it at one of the designated mail receptacles listed below. Mail services will be checking these boxes at least once a day to ensure processing critical outgoing mail. Drop boxes can be found at the following locations:
    • North Las Vegas Campus – N147 Mail Room
    • Charleston Campus – C138 Mail Room
    • Henderson Campus – B Lobby near the Security Office
  • If you or your department are waiting on mail, packages or shipments necessary for your operations, please let Mail Services know to keep an eye out for it and arrange delivery to you as soon as possible. If you need to contact Mail services for Delivery Service needs, staff can be reached Monday – Friday, 8 a.m. – 4 p.m. at the following extensions:
    • NLV Receiving - x4239
    • WC Receiving - x5766
    • WC Mail Room - x5721
  • Mail services will update you when normal delivery services resume.

 

COVID-19 FAQ
For basic questions on COVID-19, including how the virus spreads, myths, symptoms, testing and how to protect yourself, visit the CDC FAQ page. Additional FAQs have been provided by the Nevada Division of Public and Behavioral Health.

Are there any confirmed cases in Nevada?

  • There are currently over 1000 confirmed cases of COVID-19 in Clark County and 39 people have died, 43 have died state-wide. It is important for the public to follow the public health measures enacted by Governor Steve Sisolak. Everyone is urged to do their part to reduce the spread of COVID-19 in the community by avoiding all non-essential travel, social interactions, and staying at least at least 6 feet away from others. 

I am hosting an event on campus. Should I cancel it?

  • Please refer to the communication from CSN administration. All external events held on our campuses are officially canceled as of March 15. Any financial investment made by an external organization will be fully refunded. There is no current date for events to continue or rescheduling to take place.

If I become aware of someone who is diagnosed with coronavirus, what should I do?

Should I be concerned about sharing a bathroom?

  • The novel coronavirus is a respiratory virus, most easily transmitted through coughing and sneezing. Follow good hygiene practices, including frequently washing your hands and coughing/sneezing into a tissue, your elbow or sleeve. Use disinfectant wipes to sanitize sink handles, toilet handles and bathroom door fixtures after use and before you wash your hands. Visit the CDC website for hygiene recommendations.

What type of office cleaning should be done if there is a case of coronavirus?​​​​​​

  • While we have closed all campuses to non-essential personnel. As with any seasonal respiratory illness, routine cleaning is effective and will continue in areas where essential personnel are conducting business operations. CSN is increasing janitorial service rotations to provide more frequent surface disinfection in areas where essential personnel are working on campus to maintain basic operations.

If someone is coughing, should I be concerned?

  • Your risk is very low if you avoid sustained periods of close contact and practice good hygiene, including frequently washing your hands and avoiding touching your face. Visit the CDC website for hygiene recommendations.

Within the last 14 days, I was in close contact with someone who was diagnosed with coronavirus. I have no symptoms. Should I come to work? Should I check in with anyone?

  • Individuals who have been in close contact with a coronavirus patient are required to self-quarantine for 14 days under the updated CDC guidance. You should not go to work. You should arrange for someone to bring you items that you will need. If it is absolutely necessary for you to leave your place of residence, you should wear a mask.

Within the last 14 days, I was in an area where COVID-19 is present AND I am exhibiting fever, cough, difficulty breathing, and/or shortness of breath. What should I do? Should I come to work?

  • You should seek medical care. Call ahead before you go to a doctor’s office or emergency room, tell your doctor about your recent travel and your symptoms and avoid contact with others. You should not come to work until you have spoken with or been seen by a health care professional. If you are tested for COVID-19, you should stay home until you receive test results.

Within the last 14 days, I was in close contact with someone who was diagnosed with coronavirus AND I am exhibiting fever, cough, difficulty breathing, and/or shortness of breath. What should I do? Should I come to work?

  • You should seek medical care. Call ahead before you go to a doctor’s office or emergency room, tell your doctor about your recent travel and your symptoms and avoid contact with others. You should not come to work until you have spoken with or been seen by a health care professional. If you are tested for COVID-19, you should stay home until you receive test results.

Is CSN planning to quarantine students, faculty, or staff who have returned from a CDC-designated Level 3 Travel Health Notice country and are not exhibiting symptoms?

  • No. Anyone coming to the United States from a CDC-designated Level 3 Travel Health Notice country will need to follow after-travel health measures as directed by the CDC and SNHD for 14 days from their last day in that country.  

I am planning travel to a Level 3 Travel Health Notice country. What should I do?

  • CSN has halted university-sponsored travel to a Level 3 Travel Health Notice country until further notice. If you are considering personal travel abroad, be aware you may face unpredictable circumstances such as travel restrictions and challenges returning home or accessing healthcare while abroad. We urge you to consult the U.S. Centers for Disease Control and Prevention and U.S. Department of State prior to and during your trip, exercise caution when traveling to countries with Level 2 travel advisories and reconsider travel to countries with Level 3 travel advisories.

I recently returned from an area where COVID-19 is present and have symptoms consistent with coronavirus. What should I do?

  • If you get sick with fever (100.4°F/38°C or higher), cough or have trouble breathing, seek medical care. Call ahead before you go to a doctor’s office or emergency room, tell your doctor about your recent travel and your symptoms and avoid contact with others. For additional questions on monitoring your health, contact your local public health officials.

I have not traveled recently to an area where COVID-19 is present, but I have symptoms of respiratory illness. Can I come to work or class?

  • Students, faculty and staff who have symptoms of acute respiratory illness should stay home and not come to work or class until they are free of fever and symptoms. This means:
    • A temperature of less than 100.4° F or 37.8° C, measured with an oral thermometer,
    • Showing no other symptoms for at least 24 hours and
    • No longer using fever-reducing or other symptom-altering medicines (e.g. cough suppressants).
Childcare Resources
  • Las Vegas Urban League Childcare – From March 17, 2020 thru April 13, 2020, childcare staff will be available by telephone and email to help clients apply for childcare. Please provide an email address for staff to respond to your request
  • Kidz Preschool –All 9 Kidz Preschool locations will remain open during the CCSD closure. $125 per week for school-age care. Limited space is available. Staff trained to follow SNHD hygiene practices. We have increased daily cleaning and sanitation of classrooms and lobby, focusing more on frequently touched and high traffic areas.
  • YMCA- Offering full-emergency childcare for first responders, military, hospital personnel and other essential staff that must report to work. Childcare will be provided at the Heinrich YMCA located at 4141 Meadows Lane, Las Vegas, NV 89107 from 6 a.m-8 p.m., seven days a week.
  • The Learning Center (TLC) - Currently providing Nevadans FREE online 30-day access to five courses. Interested individuals visit www.shop.tlclasvegas.com, select the “Free Demo” button, and follow the instructions.
Community Resources

Community Resources

CSN is committed to keeping you connected to resources during the COVID-19 pandemic.  Below are several community resources that may assist you during this time. For a more comprehensive list visit, visit Community Resource Guide.

National & State Coronavirus Updates

WELFARE ASSISTANCE

Organization

Website

Phone Number

State of Nevada Division of Welfare and Supportive Services

Apply online: https://dwss.nv.gov/

Call: (702) 426-4900

 

Supplemental Nutrition Assistance Program (SNAP) – Food Assistance

Federally funded program helping low-income families buy nutritious food from authorized retailers, also known as "Food Stamps."

Temporary Assistance for Needy Families (TANF) - Cash Assistance

Provides temporary cash assistance for needy families to care for dependent children in their own homes or in the homes of relative caregivers. Helps with  child care and transportation

Medicaid - Medical Assistance

Federal program administered by the state helping meet the cost of medical services for individuals receiving public assistance payments, and low income individuals and families.

Child Care Assistance

 

Assists low-income families, families receiving temporary public assistance and those transitioning from public assistance in obtaining child care so they can work. Resource and referral services are available to all Nevada families at no cost.

Energy Assistance (EAP)

 

Provides a supplement to assist qualifying low-income Nevadans with the cost of home energy. Eligible households receive an annual, one-time per year benefit customarily paid directly to their energy provider(s).

Child Support Enforcement Program

Nevada’s CSEP provides five basic services to both TANF and non-TANF families. They are 1) parent location; 2) establishing paternity for children born outside of marriage; 3) establishing financial and medical support orders; 4) enforcing support orders; and 5) collecting and distributing support payments. In providing these services, the birthrights of children are established, support is secured for children missing one or both parents, and the burden on Nevada taxpayers is reduced by offsetting the need for public assistance.

Click in:  https://accessnevada.dwss.nv.gov/public/landing-page to apply for benefits

Click in: https://dwss.nv.gov/ DWSS Website

Call in:  https://dwss.nv.gov/Contact/Welfare/ to reach our call center

CRISIS HOTLINES

Organization

Website

Phone Number

Crisis Support Services

cssnv.org

800-273-8255

Suicide Prevention Hotline

https://suicidepreventionlifeline.org/

800-273-8255

Domestic Violence

Chat at the www.thehotline.org

800-799-7233

TTY 1-800-787-3224

 

HOUSING ASSISTANCE

 

Organization

Location

Phone Number

Family Promise

320 S 9th St Las Vegas, NV 89101

702-638-8806

Help of Southern Nevada

1640 E Flamingo Rd, Las Vegas, NV 89119

702-369-4357

Lutheran Social Services

73 Spectrum Blvd  Las Vegas, NV 89101

702-639-1730

Economic Opportunity Board of Clark County

330 W. Washington Ave. Suite 101

Las Vegas, NV 89106

702-445-7105​

HopeLink of Southern Nevada (Henderson residents only)

178 Westminster Way

Henderson, NV 89015

702-566-0576 ext 303​

 

SHELTERS

Organization

Website

Phone Number

Catholic Charities of Southern Nevada

www.catholiccharities.com

702-385-2662

Family Promise of Las Vegas

familypromiselv.com

702-638-8806

 

 

Salvation Army

https://www.salvationarmysouthernnevada.org/

Family Services

Las Vegas -702-649-8240

Henderson – 702-565-9578 X 1224

Mesquite – 702-345-5116

Pahrump – 702-727-5093

TRANSPORTATION

Organization

Website

Phone Number

Regional Transportation Commission of Southern Nevada

 

https://www.rtcsnv.com/

 

800-228-3911

Para Transit Services

https://www.rtcsnv.com/

702-228-4800

Help of Southern Nevada

helpsonv.org

702-369.4357

Enterprise Rent-A-Car

Travel assistance to get home from out-of-state for 18 yr and older college students

Contact any local branch

 

 

Salvation Army

https://www.salvationarmysouthernnevada.org/

Family Services

Las Vegas -702-649-8240

Henderson – 702-565-9578 X 1224

Mesquite – 702-345-5116

Pahrump – 702-727-5093

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

MISCELLANEOUS

Organization

Website

 

U.S. Senator Catherine Cortez Masto’s COVID-19 Resource Guide

https://www.cortezmasto.senate.gov/imo/media/doc/03.22.20%20COVID%2019%20Resource%20Guide%20FINAL.pdf

United Way of Southern Nevada

HELP Services

https://www.uwsn.org/COVID19

use the GET HELP Link

Delivering with Dignity from United Way Service intended to assist people struggling with poverty who are most at risk for contracting coronavirus if they leave their homes

To request service from the program, contact the United Way of Southern Nevada at (702) 892-2300 or by email at

Battle Born Resource Guide

 

https://txts.link/2vzIoVG?q=yqgQsFK5vz

Price Gouging in Nevada -

Nevada AG Office

report online at
https://t.co/CwrmeYsAx2

775-684-1100

Parents PBS

How to Talk to Your Kids About Coronavirus

https://www.pbs.org/parents/thrive/how-to-talk-to-your-kids-about-coronavirus

Wellness in the Face of Coronavirus Uncertainty

https://afsp.org/taking-care-of-your-mental-health-in-the-face-of-uncertainty/

CVS -waived delivery fees for prescription and everyday essentials

https://www.cvs.com/content/delivery

Employment & Benefit Assistance

***IRS has extend the filing deadline and federal tax payments regardless of amount. The new Tax Day is July 15. Visit IRS at: https://www.irs.gov/coronavirus

US Department of Treasury - Supporting businesses impacted by COVID-19. Learn more details regarding Paycheck Protection Loans at https://home.treasury.gov/cares.

 

  • State of Nevada Unemployment Office / Insurance
  • North (775) 684-0350
  • South (702) 486-0350
  • UI Telephone: (702) 486-0350 or (888) 890-8211
  • Rural (888) 890-8211
  • Username/Password Reset (ONLY): (702) 486-3293
  • The Spanish version of the Nevada Department of Employment, Training and Rehabilitation (DETR) instructional Unemployment Insurance (UI) video entitled "Cómo Crear Una Cuenta UINV Del Seguro De Desempleo De Nevada En Línea" (“How to create a Nevada Unemployment Insurance UINV account online.”) is now live on YouTube. This video guides filers through their online account as they navigate the UINV claimant site.
     
  • One-Stop Career Center - public employment offices with workforce information and education offices.
    • For telephone or online application only:
  • 6330 W Charleston Blvd, Las Vegas, NV 89146 - (702) 822-4200 or email: Contact Us
     
  • Health Insurance
    • Extended enrollment period for qualified persons who missed the Open Enrollment Period; runs March 17, 2020 to April 15, 2020​.
  • English enrollment: ​https://www.nevadahealthlink.com/sep
  • Spanish enrollment: ​https://www.nevadahealthlink.com/sepes
     
  • Economic Opportunity Board (EOB) - services provide family supportive services to stabilize individuals and families in crisis along with Workforce Supportive Services (WSS) that include employment readiness training and job search assistance.
    • For immediate assistance, call (702) 445-7105, (725)724-2207 or (725)724-2223. May also visit www.eobcapsnv.org to access EOB’s application for services. 
  • Completed applications can be mailed or emailed.
  • EOB rapidly planning for Case Manager screenings with clients via SKYPE.
  • The Small Business Owner’s Guide to the CARES Act

  • Coronavirus (COVID-19): Small Business Guidance & Loan Resources with information and links to the following content:

    • Paycheck Protection Program
    • Economic Injury Disaster Loans and Loan Advance
    • SBA Debt Relief
    • SBA Express Bridge Loans
    • Guidance for Businesses and Employers
    • SBA Products and Resources
    • Government Contracting
    • Local Assistance

     

  • Professional Beauty Association (PBA) – Created a new fund to assist those in the profession affected by the COVID-19 crisis. Visit https://pbacharities.wufoo.com/forms/z16sfdhi0st99bn/?fbclid=IwAR0L5JRVcgexUvJcam4DR6UmqcAN3YHUU5Z73LqZhsFex3jLuiPUbrxSCMo.

  • US Chamber of Commerce - Created an “At-A-Glance-Guide” for small business emergency loans at http://online.fliphtml5.com/krha/iyll/#p=4

  • Link to Senator Jacky Rosen’s COVID-19 NEVADA Resource Guide, COVID-19 Small Business Assistance, and COVID-19 Health Information
     

  • Small Business Assistance
  • Self Employed - For those who are self-employed and who have not formed a corporation and paid into Unemployment Insurance system:
    • If have children under the age of 18, most likely eligible for and should file for TANF (Temporary Assistance for Needy Families).
    • NOTE: Individuals with no children or with children over 18 are NOT eligible for TANF. 
      Anyone unemployed can file for SNAP (Supplemental Nutrition Assistance Program – formerly known as food stamps)
    • For the self-employed individual whose only proof of loss of income is self-attestation, must make a statement to SNAP that as a result of COVID-19 your business was forced to close, and you are now unemployed.
    • Apply for Medicaid (healthcare assistance), as Medicaid will continue for a time after individual is able to return to work and back on his/her feet. Registration website is: https://dwss.nv.gov/
       
  • SCHOLLY
    • Provides $200 cash assistance to help students and parents of students buy groceries, health supplies, and other necessities.
    • Apply at Student Relief Fund
       
  • Bartender Emergency Assistance Program
    • Bartenders or families of bartenders are eligible to apply for emergency grants to offset economic distress from lay-offs, furloughs, or other coronavirus-related job loss.
    • Contact: 855-655-8724
Employment Opportunities & Employer Resources

All listings subject to change.

Employer Resources 

Financial Institution Assistance

Fanny Mae Mortgage - Working with homeowners affected by COVID-19 with forbearance plans to reduce or suspend mortgage payments for a certain period. For additional information go to https://www.knowyouroptions.com/covid19assistance.

Freddie Mac Mortgage - Extending assistance to those impacted by COVID-19. For additional information go to: https://myhome.freddiemac.com/own/getting-help-disaster.html.

CITI -  Starting on March 9, 2020, for an initial 30 days, the company’s response to coronavirus website indicates the following:

Retail Bank Customers: Fee waivers on monthly service fees; waived penalties for early CD withdrawal.

Retail Bank Small Business Customers: Fee waivers on monthly service fees and remote deposit capture; waived penalties for early CD withdrawal

Eligible Credit Card Customers: Credit line increases and collection forbearance programs available

Eligible Mortgage Customers: Range of hardship programs available through Cenlar FSB, the company’s mortgage service provider, Call Cenlar at 1-800-2CENLAR (1-800-223-6527) Monday-Friday 8:30am – 8pm ET and Saturday 8:30am – 5pm ET

Wells Fargo - States in its response to the coronavirus disease website that customers experiencing hardship due to the pandemic can call 1-800-219-9739 and speak with a specialist about options available for consumer lending, small business and deposit products.

U.S. BANK - Posted several products on its website offering a discount to help those affected by COVID-19. It is also directing customers in need of “additional support” to reach out to 888-287-7817.

Capital One – Urges customers on its website to take advantage of digital options whenever possible, and to share its Contact Us page as a resource with those in need brought on by coronavirus.

PNC Bank – Asks customers on its website encountering hardship due to coronavirus to discuss an array of hardship relief options by calling 1-888-762-2265 (7:00 a.m. to 10:00 p.m. ET Monday – Friday AND 8:00 a.m. to 5:00 p.m. ET Saturday & Sunday). 

Truist (Merger between SunTrust & BB&T) – Announced on its website  that its team is committed to working with clients to reduce financial stress.

Heritage SunTrust clients contact 800-SUNTRUST (800-786-8787)

Heritage BB&T clients contact 800-226-5228

Discover – Company extending relief to qualified customers experiencing financial difficulty caused by Coronavirus.  Customers may receive assistance related to payment timing, fees and late payments.  Access relevant phone numbers and answers to related COVID-19 questions at https://www.discover.com/coronavirus/.

Nelnet – The student loan servicer announced on its relief effort website that it has options to reduce or postpone payments, apply for deferment or apply for forbearance. To access relief information, go to Nelnet.com, email, or call 888.486.4722 from 8 a.m. to 10 p.m. (Eastern) Monday – Friday.

Navient – This major student loan servicer’s website encourages clients impacted by the coronavirus to call 888-272-5543 to explore payment options.

SoFi – Its website lists service-specific contacts and resources in response to the coronavirus.

For hardship relief and support contact MOHELA at 877-292-7470 or send a secure message through sofi.mohela.com 

For support related to personal loan payments call the Hardship Relief Team at 855-456-7634

Food Assistance & Groceries
  • Clark County School District in partnership with Three Square provides breakfast and lunch (Monday-Friday, 8 – 11 a.m.) to students who receive free meals. A child is no longer required to be present at the pickup location. Parents and/or guardian may pick up food with a student ID card or provide the following information: 1) Name(s) of students, 2) Student ID number(s), 3) School location(s), and 3) Grade level(s) of students. Location and distribution center updates at https://ccsd.nutrislice.com/menu
  • Three Square Food Bank established a Coronavirus Emergency response with food distributions at 43 emergency sites. For a complete list of Three Square’s emergency food distribution sites and hours of operation, visit https://www.threesquare.org/help. Contact: 702-644-3663
    • Assisting seniors over 60 - 702-765-4030, Monday-Friday, 9 a.m. - 5 p.m.

Community Walk-in Food Pantries

Catholic Charities of Southern Nevada

1501 N. Las Vegas Blvd.,

Las Vegas, NV 89101

Monday – Saturday 8 a.m. - 4 p.m.

Our Savior’s Lutheran Church

59 Lynn Ln.,

Henderson, NV 89105

Monday, Wednesday & Friday 12:30 - 2 p.m.

Central Church

1001 New Beginnings Dr., Henderson, NV 89011

Sunday & Wednesday - 8 a.m.

St. Therese Center

215 Palo Verde Dr., Henderson, NV

Monday - Thursday 8 a.m. - 3 p.m.

Friday - 8 a.m. - Noon.

City Impact

950 E. Sahara Ave.,

Las Vegas, NV 89104

Tuesday – Thursday -10 a.m. - 12 p.m.

Truth Christian Ministries

5101 N. Rainbow Blvd., Las Vegas, NV 89130

Saturday - 7 - 9 a.m.

International Church

6610 W. Katie Ave., Las Vegas, NV 89103

Tuesday 4 - 5:30 p.m.

Thursday Noon - 4 p.m.

Last Saturday of the month 11 a.m. - 1 p.m.

Veterans Village

1150 S. Las Vegas Blvd., Las Vegas, NV 89104

Sunday - 12 - 1 p.m.

Monday, Wednesday & Friday

Noon until food is gone

Calvary Downtown Outreach

2101 E. Owens Ave., North Las Vegas, NV 89030

Wednesday & Thursday 10 a.m. - Noon

East Valley Family Services

  1.  

HopeLink of Southern Nevada
702.566.0576

Lutheran Social Services of Nevada
702.639.1730

Salvation Army Southern Nevada ▪ Las Vegas: 702.649.8240 ▪ Henderson: 702.565.9578 ▪ Mesquite: 702.345.5116

Jewish Family Service Agency

702.732.0304

 

  • FREE Baby Food, Diapers and Other Baby Supplies

Saint Jude’s Ranch for Children

Free diapers, infant formula, and food- Tuesdays and Thursdays

2685 South Rainbow Boulevard

Las Vegas, NV, 89146​

Lutheran Social Services of Nevada

Maternity and baby clothing, diapers, formula, wipes, hygiene

73 Spectrum Boulevard

Las Vegas, Nevada 89101

702-639-1730

United Labor Agency of Nevada

1201 North Decatur Boulevard

Las Vegas, NV, 89108

702-648-3500

Catholic Charities of Southern Nevada

Diapers, free baby supplies, toys for kids, food

1501 Las Vegas Boulevard North

Las Vegas, NV, 89101

702-387-2291

First Choice Pregnancy Services

Free pregnancy tests, consultation, ultrasounds, and referrals

860 East Sahara Avenue

Las Vegas, Nevada, 89104

702-294-2273

Christ the King Catholic Community

Baby pantry known as Manna Cupboard

4925 South Torrey Pines Drive

Las Vegas, Nevada, 89118

702-871-1904

HELP of Southern Nevada

Free baby wipes, diapers, prenatal vitamins, and other supplies

1640 East Flamingo Road

Las Vegas, NV 89119

702-369-4357

Clark County WIC Vouchers
Vouchers to pay for nutritional foods and formula.

  • 3838 Meadows Lane, Las Vegas, NV, 89107 - 702-646-5600
  • 3603 North Las Vegas Boulevard, Las Vegas, NV, 89115 - 702-643-2515
  • Address: 1000 East Sahara Avenue, Las Vegas, NV, 89104 - 702-358-2100
  • 1799 Mount Mariah Drive, Las Vegas, NV, 89106, - 800-787-2568
  • 6480 West Flamingo Road, Las Vegas, Nevada, 89103 - 702-476-3561
  • FREE Meals at Local Eateries for Kids Affected by School Closures:

Aloha Kitchen - Chicken teriyaki bowls for kids (with student ID) between 2 – 4 p.m. at designated locations and days until April 3rd:

  • Monday: Aloha Kitchen, 2605 S. Decatur Blvd Sahara & Decatur
  • Tuesday: Aloha Kitchen, 8150 S Maryland Parkway Windmill & I-215
  • Wednesday: Aloha Kitchen and Bar 2605 S Decatur Blvd Sahara & Decatur
  • Thursday: Aloha Kitchen, Maryland Parkway at UNLV 4745 S Maryland Parkway
  • Friday: Aloha Kitchen 4466 E Charleston Blvd

Cereal Killerz Kitchen- Free build your own waffle for children (no questions, no purchase), Noon – 3 p.m., show staff member the post: https://www.instagram.com/p/B9z92YKn7f9/

Griddlecakes and Stacks & Yolks - Pancake, eggs and home fries to kids (no questions asked). Monday - Friday 11 am - 1 pm

Griddlecakes Locations:

  • 9480 S. Eastern Ave #170, Las Vegas, NV 89123
  • 6085 S. Fort Apache Rd, Las Vegas, NV 89148
  • 6584 N. Decatur Blvd., Las Vegas, NV 89131

Stacks & Yolks Locations:

  • 3200 N. Jones Blvd., Las Vegas, NV 89108
  • 7150 S. Durango Dr. #140, Las Vegas, NV 89113

Smoked Burger and BBQ - Kids menu FREE 7 days per week. Valid for 30 days: https://www.instagram.com/p/B91PwPcHci4/

Settebello Las Vegas – As long as CCSD school closures are in effect, any student enjoys free lunch pizza from 11 a.m. - 3 p.m.: https://www.instagram.com/p/B9zn6vsnRlm/

Bluem Vegas - provide free food for all kids 12 and under from 3 pm - close until further notice. Choice of: buttered Noodles, Cheese Burger & Fries, Chicken Tenders & Fries, Grilled Cheese & Fries: https://www.instagram.com/p/B9yPEtzH3J0/

My Garage - for two weeks will be offering free Junior cakes for children between Pre-K to 5th grade, Monday through Friday, 10 a.m. to Noon (pick up only): https://www.instagram.com/p/B90aWFPHXqI/, 5770 Centennial Center Blvd., Las Vegas, NV 89149 Suite 145

Lucinos Pizza LV - $5 bucks for a whole meal: https://www.instagram.com/p/B90gDXuHQTq/

  • Serving our Kids Foundation (weekend meals) servingourkids.org,  702-358-1056
  • Supplemental Nutrition Assistance Program (SNAP) at 800-221-5689
  • Women, Infants and Children (WIC)  COVID-19 formula supply at 800-8-NEV-WIC

GROCERIES
All grocery stores, restaurants, banks, and gas stations remain open. Several restaurants are also offering take-out and delivery deals.

  • The Just One Project emergency food assistance at 702-462-2253.
  • College students in Las Vegas offer to shop for at-risk people; to volunteer or request help, visit their Facebook page, send an email to Contact Us, or call 702-526-9856.
  • Senior Shopping:
    • State department offers hotline for seniors who need assistance with shopping
      1-800-432-2080
    • Smith’s will be allowing seniors (60+) to shop early on Mondays, Wednesdays, and Fridays from 7 – 8 a.m.
    • Several stores are offering special shopping for seniors. For a complete list go to https://michellemortensen.com/covid19
Help With Utility Bills
  • NVENERGY suspends disconnects for nonpayment, waives late fees and deposits, offers payment plans, and makes allowances for those unable to pay due to self-isolation. Contact customer care center at 702-402-5555 or go online to https://www.nvenergy.com/
  • SOUTHWEST GAS suspends service disconnects for delinquent and/or non-payment. Payment plans are available. Call 877-860-6020 Monday through Friday 7 a.m. to 6 p.m. (hearing impaired should call 711) or visit https://www.swgas.com/en/home.  
  • LAS VEGAS VALLEY WATER DISTRICT suspends customer shutoffs for delinquent and/or non-payment. Payment plans available. Contact: 702-870-4194
  • COX COMMUNICATIONS will not terminate services; will waive late fees; will open wi-fi hotspots Contact: 1-844-221-3930
  • AT&T will not terminate residential or small business customer wireless service, broadband or phone due to payment inability caused by the coronavirus pandemic Contact: 1-800-288-2020
Student Emergency Fund
  • Award Amount - Up to $250 per academic year awarded as a grant
  • Eligibility - The emergency fund provides enrolled degree-seeking students taking six or more credits with short-term financial assistance. Applicant must submit appropriate documentation with application (state-issued photo identification card or CSN student ID), have no administrative holds on records and have not received a financial aid refund in excess of $3,000. For further details go to Emergency Fund Criteria and Award Protocol.
  • Applicationhttps://at.csn.edu/documents/student-emergency-fund-application
Technology / Connectivity

Free Comcast Xfinity Internet

  • Currently offering its Internet Essentials program free for two months to new customers.
  • Wi-Fi hotspots are also open and free to use by anyone.

Free Charter Spectrum Internet

  • New customers with K–12 and/or university students in the household get the first two months of internet free. Installation fees for those who qualify for the offer. Call 1-844-488-8395 to enroll.
  • Wi-Fi hotspots are also currently open and free to use.

Free Altice Internet

  • Providers Suddenlink and Optimum offer 60 days of free internet service with speeds up to 30 Mbps for households with K–12 or college students. To sign up, call 1-866-200-9522 if you live in an area with Optimum internet service, or call 1-888-633-0030 if you live in an area with Suddenlink internet service.

Free Low-income Internet from Cox

  • Until May 12, 2020, Cox is offering the first month of its low-income internet program, Connect2Compete, for free. The internet service is also providing free phone and remote desktop support for technical support during that time.
  • For those that do not qualify for Connect2Compete, Cox has offered:
    • First month of Starter Internet free
    • Then only $19.99/mo. in months 2-12
    • Includes free self-install and modem rental
    • No annual contract required
    • Use same link above, click on 'Don't Qualify' button
  • Hotspots will be open to help keep the public connected in this time of need.
  • Cox will not terminate service to any residential or small business customer due to inability in paying brought on by coronavirus pandemic disruptions. Cox will also waive late fees for residential and small business customer challenged by the coronavirus pandemic.
  • Contact: 1-844-221-3930

FCC agreement states that providers will waive late fees, not cutoff service for lack of payment, and open hot spots. 

T-Mobile COVID-19 response: follows FCC agreement, plus unlimited data to existing customers. 

AT&T COVID-19 response: offers open hot spots, unlimited data to existing customers, and $10/month plans to low-income families

Verizon COVID-19 response: no special offers but following the FCC agreement.

Sprint COVID-19 response: follows FCC agreement, provides unlimited data to existing customers, and starting Tuesday, 3/17/2020 will allow all handsets to enable hot-spots for 60 days at no extra charge.

Chrome Extensions for Struggling Students and Special Needs available to all.

For updated information of the above and a list of programs for low-income internet visit this site: https://www.highspeedinternet.com/resources/are-there-government-programs-to-help-me-get-internet-service

Free Wi-Fi at the Las Vegas Library

  • While the Library itself will be closed, the Wi-Fi extends into the libraries’ parking lots for customer remote use.
  • Library cardholders utilize https://lvccld.org/ to take advantage of vast collection of digital resources, which are available 24/7. Includes downloadable eBooks and audiobooks, streaming music, TV shows, databases, and eResources such as Lynda.com, Rosetta Stone, and Socrates (helps kids in grades K-5 improve their knowledge base outside of school, while having fun playing games).
Temporary Loan Reprieve

Student Loan Borrowers

  • Borrowers of Federally Held Student Loans - interest rates set to 0% through Sept. 30, 2020 AND each borrower has the option to suspend payments for at least two months during the national emergency. This will allow borrowers to temporarily stop their payments without worrying about accruing interest.
  • Cancelled loan obligation - The Department of Education will cancel a borrower’s loan obligation if a borrower withdraws from an institution of higher education as a result of a qualifying emergency. This applies to the portion of the loan attributable to the payment period.
  • Government will cease taking wages, tax refunds, and Social Security benefits from federal student loan borrowers whose loans are in default. A defaulted loan is one that has been delinquent for more than 270 days. 
  • Private collection agencies were told to cease collection retroactively from March 13 and to continue the halt "until further notice."
  • Department of Education will not refer newly defaulted accounts to the Department of Treasury, which manages the seizure of tax refunds and Social Security benefits. For example:
    • Nelnet – The student loan servicer announced on its relief effort website that it has options to reduce or postpone payments, apply for deferment or apply for forbearance. To access relief information, go to Nelnet.com, email, or call 888.486.4722 from 8 a.m. to 10 p.m. (Eastern) Monday – Friday.
    • Navient – This major student loan servicer’s website encourages clients impacted by the coronavirus to call 888-272-5543 to explore payment options.
       
Veteran & Military Program Assistance